Information Management Support Officer

Reserve Bank of Australia; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career development opportunities

Flexible working options

Wellbeing programs

Job summary

Reserve Bank of Australia in Sydney invites applications for a role in the Information Systems Team within the Knowledge Management Department. You will provide frontline service support for content management and collaboration platforms, with responsibilities spanning onboarding, access reviews, and security maintenance.

The position emphasizes governance, documentation, and stakeholder collaboration, offering opportunities to grow expertise in information management and FOI-related activities

Qualifications

• A tertiary qualification in Computer Science, Information Management, Business or related discipline, or equivalent practical experience.
• Experience administering Content Manager (TRIM) or similar document management platforms.
• Proven experience providing customer service and support for enterprise information management or collaboration systems in a regulated environment.
• Clear communication skills and the ability to organise and manage your work effectively.
• A genuine interest in information governance and records management.
• Australian citizenship is required; baseline security clearance or ability to obtain.

Responsibilities

• Provide frontline service desk support and manage key information management systems.
• Onboard accounts and conduct regular access reviews for Content Manager (TRIM), RBA Box, SharePoint and GovTEAMS.
• Support configuration management and implementation of new versions and builds across these systems.
• Maintain and review system security including regular user access reviews.
• Create and maintain procedures and knowledge base content for consistent information practices.
• Build relationships with stakeholders and align expectations.
• Support FOI responses, records disposal and system reporting activities.
• Assist with user training and train-the-trainer activities.
• Support information management projects and learn in a collaborative environment.

Skills

Customer service

Enterprise information management

Collaboration systems support

Clear communication

Organisational skills

Education

Tertiary qualification in Computer Science or Information Management or Business

Equivalent practical experience

Tools

Content Manager (TRIM)

RBA Box

SharePoint

GovTEAMS

Job description

Help manage the systems that keep the Bank's records, data and collaboration platforms secure, accessible and well governed.

About the business/role/team

Join the Information Systems Team within the Knowledge Management Department and play a key role in supporting the enterprise platforms that help keep the Bank's information secure, accessible and well governed.

Reporting to the Manager, Information Systems, you will provide frontline service desk support, manage key information management systems, and contribute to the delivery of reliable, high-quality services to users across the Bank.

This is an opportunity to work with critical business platforms while helping colleagues make effective use of the Bank's information resources.

About the role

Provide support for Content Manager (TRIM), RBA Box, SharePoint and GovTEAMS, including onboarding, account management and regular access reviews.

Support configuration management and the implementation of new versions and builds across these systems and related applications.

Maintain and review system security, including regular user access reviews.

Create and maintain procedures and knowledge base content to support consistent information management practices.

Build effective relationships with key stakeholders and help keep expectations aligned.

Support the Bank's responses to Freedom of Information (FOI) requests, records disposal and system reporting activities.

Assist with user training, including train-the-trainer activities.

Support information management projects as required.

Learn in a collaborative, mentorship-focused environment with opportunities to build expertise.

About you

Proven experience providing customer service and support for enterprise information management or collaboration systems in a regulated environment.

A tertiary qualification in Computer Science, Information Management, Business or a related discipline, or equivalent practical experience.

Experience administering Content Manager (TRIM) or similar document management platforms.

A willingness to learn and develop new skills in a collaborative team environment.

Clear communication skills and the ability to organise and manage your work effectively.

A genuine interest in information governance and records management.

Australian citizenship is required. Applicants must hold, or be able to obtain, a Baseline Security Clearance.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.