System Administrator

Sylvanvale; Sutherland Shire Council; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

17.5% annual leave loading

Salary packaging up to $15,900 per yr

Meal & entertainment allowance up to $

Confidential counselling services

Meaningful work helping people with a

Non-profit employer in Sydney area

Job summary

This hands-on role combines system administration, reporting, governance and process improvement to drive efficiency and user experience across the organisation.

Qualifications

• Administer, maintain Salesforce, TechnologyOne and other systems.
• Configure system enhancements, workflows, integrations and automation to improve processes.
• Manage system security, user access, licensing, data integrity and governance activities.
• Develop reports, dashboards and insights to support decisions.
• Provide user support, training and technical expertise during upgrades and improvements.

Responsibilities

• Administer, maintain and optimise Salesforce, TechnologyOne and other critical systems.
• Configure enhancements, workflows, integrations and automation for business processes.
• Manage system security, user access, data integrity, licensing and governance activities.
• Develop reports, dashboards and insights to support operational and strategic decisions.
• Provide user support, training and coordination of system upgrades and testing.

Skills

Salesforce platform

System administration

Reporting & dashboards

Stakeholder engagement

Data integrity

Tools

Lumary

TechnologyOne

Skedulo

Formstack

Riskman

Salesforce

Job description

At Sylvanvale, our purpose is to enable people with disability to live independently and make choices about the lives they want to lead. We partner with people, families, employees and communities to deliver support grounded in our values of belonging, choice, respect, safety and contribution. Based on our 2026 Staff Engagement Survey results, Sylvanvale has also been recognised as one of the winners of the Xref Engage Best Workplace Awards for 2026.

About the Role

Based at our new Head Office in Sutherland, the System Administrator is responsible for the performance, governance and continuous improvement of Sylvanvale's business systems, with a particular focus on Salesforce platform, TechnologyOne and supporting applications.

Working closely with operational leaders, application owners and the Head of Technology, you will ensure systems are secure, reliable and fit for purpose while driving initiatives that improve efficiency, data quality and user experience across the organisation.

This is a hands-on role that combines system administration, reporting, governance, stakeholder engagement and business process improvement. You will play a key role in ensuring Sylvanvale's technology platforms support the delivery of high-quality services and informed decision-making across the organisation.

Key responsibilities include:

• Administer, maintain and optimise Salesforce platform, TechnologyOne and other business-critical systems.
• Configure system enhancements, workflows, integrations and automation to improve business processes and user experience.
• Manage system security, user access, licensing, data integrity and governance activities.
• Develop reports, dashboards and insights that support operational and strategic decision-making.
• Provide user support, training and technical expertise while coordinating system upgrades, testing and continuous improvement initiatives.

About You

You are a proactive and solutions-focused systems professional who enjoys turning business challenges into practical technology solutions. You combine strong technical capability with excellent stakeholder engagement skills and take pride in delivering systems that are reliable, secure and user-friendly.

You thrive in a fast-paced environment, can balance multiple priorities and are passionate about continuous improvement, data integrity and delivering great outcomes for users.

To be successful in this role, you will have:

• Experience administering and supporting business-critical systems, such as Salesforce, TechnologyOne, ERP, CRM or workforce management platforms.
• Strong problem-solving skills and the ability to translate business requirements into effective system solutions.
• Experience managing system security, user access, data integrity, enhancements and change initiatives.
• Experience developing reports, dashboards and insights that support operational decision-making.
• Excellent communication, stakeholder management and organisational skills, with a strong focus on customer service and continuous improvement.
• Experience with one or more following applications: Salesforce, Lumary, TechnologyOne, Skedulo, Formstack, Riskman or similar enterprise applications.
• Knowledge of the NDIS, disability, health, aged care or community services sector

Successful applicants will require a current Australian Drivers Licence and full Australian Work rights. An offer will be subject to a police clearance and a NDIS Worker Screening Check.

Benefits of working with us

• 17.5% annual leave loading
• $15,900 of your annual salary tax free through generous not-for-profit salary packaging
• Access to package up to $2,650 for meal and entertainment expenses each FBT year
• Free confidential counselling services for you and your family
• Leave each day, knowing you have supported people with disability to live their best lives
• Belong to one of Sydney's largest not-for-profit disability service providers