Senior Manager Practice And Compliance

Sylvanvale; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

17.5% annual leave loading

Salary packaging up to $15,900

Meal/entertainment budget up to $2,750

Additional week of leave option

Counselling services

Job summary

Sylvanvale, based in Sydney's NSW region, seeks a senior leader to drive Learning & Development and Quality across the organisation. Reporting to the Executive Quality & Practice, you will champion a culture of continuous improvement and regulatory compliance.

Key responsibilities include building capability, managing risk and overseeing NDIS standards through upskilling workers, while guiding governance, reporting and budget decisions for better client outcomes.

Qualifications

• Tertiary qualifications in Community Services or related field.
• Strong knowledge of the disability sector, human rights-based practice and person-centred service delivery.
• Knowledge of legislation, standards and agencies involved in disability services.
• Proven track record implementing organisation-wide initiatives and building quality cultures.
• Experience with governance, risk, reporting, quality assurance and continuous improvement frameworks.
• Experience managing budgets and using data to inform decisions.

Responsibilities

• Develop quality, practice, safeguarding and compliance capability across the organisation.
• Analyse the business environment to identify risks and service improvements.
• Manage changes in Sylvanvale’s risk framework with legislation and standards.
• Apply commercial acumen to business methodologies and technology.
• Adhere to NDIS quality and safeguarding regulatory requirements.
• Oversee implementation of NDIS Practice Standards through upskilling staff.

Skills

Quality leadership

Compliance

Safeguarding

Practice improvement

Governance

Risk management

Data-driven decisions

Budgeting

Education

Tertiary qualifications in Community Services or related field

Job description

About Sylvanvale

At Sylvanvale, our purpose is to enable independence for people living with disability. We work in partnerships with people, families, workers and communities to support people with disability to live the life they choose. Our values of belonging, choice, respect, safety and contribution guide the way we work every day.
Based on our 2026 Staff Engagement Survey results, Sylvanvale has also been recognised as one of the winners of the Xref Engage Best Workplace Awards for 2026.

About the opportunity

• Based in Sutherland, close to the train station and cafes
• Brand new office
• Have a impact improving the quality of our supports

Reporting to the Executive Quality & Practice, this role will lead and develop the Learning and Development and the Quality teams. This role aims to deliver outcomes in line with Sylvanvale’s strategic initiatives whilst continuing to build a strong quality, practice and compliance culture.

Responsibilities

• Develop the quality, practice, safeguarding and compliance capability across the organisation by building a culture of learning and development that supports the strategic, quality and continuous improvement agenda
• Analyse the business environment to identify current and emerging risks and service improvement initiatives
• Manage changes in Sylvanvale’s risk framework in line with changes in legislation, standards and Sylvanvale strategies and business direction
• Apply commercial acumen to reviewing and recommending business methodologies and technology
• Adhere to NDIS Quality and Safeguards Commission compliance requirements and to other legislative and regulatory requirements as required
• Oversee implementation of the NDIS Practice Standards and NDIS High Intensity Skill Descriptors through upskilling of Sylvanvale workers

About you

You are a confident and values-led leader with strong experience in quality, compliance, safeguarding and practice improvement within disability, community services or a related sector. You bring sound judgement, commercial acumen and the ability to translate complex regulatory requirements into practical, sustainable ways of working.

To be successful, you will bring:

• Tertiary qualifications in Community Services or a related field.
• Strong working knowledge of the disability sector, human rights-based practice and person-centred service delivery.
• Knowledge of relevant legislation, standards and agencies involved in services for people with disability.
• Proven track record in effectively implementing organisational wide initiatives, with significant experience influencing teams in building a quality improvement culture
• Demonstrated experience with governance, risk, reporting, quality assurance and continuous improvement frameworks.
• Experience managing budgets and using data to inform operational and strategic decisions.

Mandatory Requirements

• Current NSW Driver Licence
• NDIS Worker Screening Check
• Willingness to undertake a Police Check
• Working with Children Check

Why join Sylvanvale?

This is an opportunity to make a meaningful contribution in a senior role that influences quality, safety and practice across a respected disability services organisation. You will work with committed leaders and teams who are focused on supporting people with disability to live the life they choose.

• 17.5% annual leave loading for permanent employees.
• $15,900 of your annual salary tax free through generous not-for-profit salary packaging.
• Access to package up to $2,750 for meal and entertainment expenses each FBT year.
• Opportunity to purchase one additional week of leave each year.
• Free and confidential counselling services for you and your family.