Sydney-Based Service Delivery Leader

Komforce Pty Ltd.; Sydney; In loco; AUD 140.000 - 190.000; Tempo pieno

Descrizione del lavoro

Komforce Pty Ltd. is seeking an experienced Service Delivery Manager to lead application managed services for a government project in Sydney. You will own service performance end-to-end, from SLAs and incident resolution through releases and go-lives, while guiding a multi-tier support team on site in Sydney.

The role requires extensive time managing enterprise-scale application support, strong stakeholder engagement, and adherence to ITIL frameworks in a regulated environment.

Competenze

• 7+ years in IT service delivery or application support with recent time in a Service Delivery Manager role.
• Experience leading multi-tier support teams (Tier 1 to Tier 3).
• Strong stakeholder management including vendors and senior business stakeholders.
• Australian Citizen or Permanent Resident (mandatory).
• Based in Sydney.

Mansioni

• Oversee end-to-end delivery of application managed services across SLAs.
• Lead, mentor and grow Tier 1–Tier 3 support engineers.
• Be the main contact between technical teams, business stakeholders and third-party vendors.
• Analyse ticket trends to improve processes and service reliability.
• Ensure ITIL compliance and governance; maintain audit-ready documentation.
• Coordinate release readiness and post-release support for go-lives.

Conoscenze

Service Delivery

SLA management

Team leadership

Stakeholder management

ITIL processes

Vendor coordination

Formazione

ITIL 4 Foundation

ITIL 4 Managing Professional / Strategic Leader

PRINCE2 / PMP

Strumenti

ServiceNow

Jira Service Management

Descrizione del lavoro

Komforce Pty Ltd. is seeking an experienced Service Delivery Manager to lead application managed services for a government project in Sydney. You will own service performance end-to-end, from SLAs and incident resolution through releases and go-lives, while guiding a multi-tier support team on site in Sydney.

The role requires extensive time managing enterprise-scale application support, strong stakeholder engagement, and adherence to ITIL frameworks in a regulated environment.