Sydney-Based Donations & Database Coordinator — Impact

The Fred Hollows Foundation; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Generous leave allowances

Professional development

Job summary

The Fred Hollows Foundation is looking for a Donations and Database Coordinator to manage the supporter database, process donations, and deliver high-quality supporter care from Sydney. You will support the Marketing and Fundraising team by providing data insights and ensuring accurate records across multiple channels.

Ideal candidates will have advanced Excel skills, experience with D365 or Raiser’s Edge, and a proven ability to maintain data quality while collaborating with internal

Qualifications

• Excellent customer service and empathetic phone manner.
• Meticulous attention to detail with professionalism.
• Strong written and verbal communication skills.
• Solid reasoning and problem solving capabilities.
• Excellent time management and ability to meet deadlines.
• Ability to build strong internal relationships and be a team player.
• Advanced Excel and data handling skills.
• Experience troubleshooting data discrepancies with contracts and suppliers.
• Ability to implement procedural improvements to increase efficiency.
• Experience with Raiser’s Edge or D365 CRM systems.

Responsibilities

• Process donations end-to-end across methods including online and mail.
• Deliver high-quality supporter care via phone, email and written means.
• Maintain D365 supporter database integrity and data hygiene.
• Support data imports from third-party partners and streamline workflows.
• Collaborate with Bequests, Philanthropy and Marketing teams for data insights.
• Contribute to documentation and continuous improvement of procedures.

Skills

Excellent customer service

Attention to detail

Written & verbal communication

Problem solving

Time management

Stakeholder relationships

Team player

Advanced Excel

Data discrepancy troubleshooting

Procedural improvements

CRM systems

Tools

Excel

Raiser’s Edge

D365

CRM migrations

Job description

The Fred Hollows Foundation is looking for a Donations and Database Coordinator to manage the supporter database, process donations, and deliver high-quality supporter care from Sydney. You will support the Marketing and Fundraising team by providing data insights and ensuring accurate records across multiple channels.

Ideal candidates will have advanced Excel skills, experience with D365 or Raiser’s Edge, and a proven ability to maintain data quality while collaborating with internal