Swim - Swim Instructor

Virgin Active; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Free gym membership for you

Buddy membership after 12 months

Personal training discounts

Partnership deals with retailers

Regular personal and professional dev

24-hour EAP support

Fun, human-centric culture

Job summary

Virgin Active in Sydney is seeking a passionate swim instructor to deliver engaging classes for children and adults. You will create a safe, fun learning environment and be a welcoming ambassador for our swim program, ensuring every participant leaves with confidence and a smile.

Responsibilities include welcoming families, delivering high-quality lessons, maintaining safety, and promoting our brand while adapting to a non-traditional schedule. AUSTSWIM, First Aid, and WWCC are essential.

Qualifications

• AUSTSWIM certificate and experience in a swim school are required.
• First aid and Working with Children Check are mandatory.
• Flexible to work a non-traditional schedule and other related quals are preferred.

Responsibilities

• Welcome swimsters and carers and help them find what they need.
• Deliver exceptional swim classes aligned with our experience strategy.
• Create an engaging environment where learning to swim feels fun.
• Embrace feedback to improve program delivery.
• Keep the swim area safe and clean, considering equipment and surroundings.
• Advocate water safety and swim survival skills.
• Ensure a safe environment for students, carers and staff.
• Act as a brand ambassador and communicate differentiators of our program.
• Respond to queries with warmth and handle feedback effectively.
• Find ways to add extra value for members.

Skills

Customer service

Communication

Teaching swim

Education

AUSTSWIM certificate

First aid

Working with Children Check

Infant and Preschool Aquatics

Access and Inclusion

Teacher of Adults

Job description

In a nutshell

This gig is all about delivering exceptional swim classes to children and adults, and ensuring an extraordinary experience for all. You’ll provide a safe environment and guarantee a fun and easy way to learn how to swim.

A day in the life

• Welcome swimsters (and carers) and help them find whatever they need or whatever they’re looking for.


• Provide heartfelt service and deliver exceptional swim classes in line with our customer experience strategy and brand standards.


• Create an environment where swimsters are so engaged and entertained, they don’t even realise they’re learning to swim.


• Embrace feedback and suggestions to improve swim program delivery.


• Keep the swimsters area safe and clean… considering equipment and surrounds.


• Always advocate water safety and swim survival skills.


• Ensure an overall safe environment for students, carers and all of the team (including you).


• Naturally act as a brand ambassador and comfortably communicate what differentiates our swimsters program from the market.


• Ensure all interactions are warm, queries are answered and feedback handled effectively.


• Find ways to give that little bit extra… especially when it’s unexpected.

To land this gig… and your ongoing mindset

• You have your AUSTSWIM certificate, relevant experience in a swim school, your first aid, flexibility to work a non-traditional schedule and your Working with Children Check. You may also have your Infant and Preschool Aquatics qual, Access and Inclusion qual or Teacher of Adults qual. A+ for you.


• You have aligned experience. You love to deliver educational (yet entertaining) swim lessons, building trust and safety.


• You’re well versed across various ages and skill levels.


• You are people-focused. You enjoy teaching children to swim. You’re warm, honest and genuine. Delivering supreme swim experiences makes you feel warm and fuzzy inside.


• You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you.


• You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You are patient, understanding and kind. You’re reliable, efficient with time and can inspire people to improve their swimming ability and technique.


• You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it.

What success looks like

• Be Yourself – be who you really are


• Go Together – work together as one team


• Work Hard – jump in and get your hands dirty


• Dream Big – reach for the sky

And the additional key result a reas for you…

• Employee Experience – connect with teammate… in a way that maximises our employee NPS


• Member Experience – champion the member experience to maximise love levels


• Financial Performance – surpass occupancy expectations and boost memberships

What we offer you

• One of the world’s most recognised and exciting brands


• A culture that’s all about inspiring people to live an active life


• A free membership for you to workout at our clubs (and one for your buddy after 12 months)


• Discounted personal training


• Special deals with our retail and service partners


• Regular personal and professional development


• Confidential 24-hour support via our employee assistance program


• Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.