Swim School Manager

Bright Waves Swim School; Geelong; On-site; AUD 70,000 - 90,000; Full time

Job summary

Bright Waves Swim School in Geelong, VIC, is seeking a dedicated Swim School Manager to oversee day-to-day operations of our boutique learning environment. The role focuses on small class sizes, scheduling, instructor coaching, safety compliance, and ensuring a welcoming experience for families.

You will lead on-site, coordinate bookings, monitor progression through our sticker certificate system, and contribute to program improvements aligned with Bright Waves’ vision to inspire swimmers at

Qualifications

• Strong leadership and people management skills required in education/sport/aquatic settings.
• Customer service and communication skills to engage with swimmers, families and staff.
• Organizational and administrative skills for schedules, bookings, records.

Responsibilities

• Oversee day-to-day operations of Bright Waves Swim School.
• Manage class schedules, instructor assignments, and customer bookings to maintain low class numbers.
• Coach and support instructors, enforce swim safety standards, monitor progression using the sticker certificate system.
• Engage with families, resolve inquiries, and promote a welcoming, inclusive atmosphere.

Skills

Leadership

Customer service

Scheduling

Administrative skills

Water safety knowledge

Inclusive learning environment

Education

Swim teacher or coaching certifications

First aid & CPR certification

Local pool safety accreditation

Job description

Company Description

Bright Waves Swim School offers a boutique, low-ratio learning environment where color, fun, and strong support are central to water safety and swim education. Backed by more than 20 years of experience in the Learn to Swim and aquatic industry, the program is designed by a professional educator with a Bachelor of Education and extensive coaching experience across junior, senior, and elite levels. The curriculum blends educational expertise, industry knowledge, and a family-centered perspective to create an engaging and balanced learning experience. A unique sticker certificate program identifies specific skills at each level, rewarding progress and helping families track achievements and goals. Bright Waves is dedicated to inspiring, encouraging, and supporting swimmers to succeed at every stage of their journey.

Role Description

The Swim School Manager is a full-time, on-site role based in Geelong, VIC, responsible for overseeing day-to-day operations of Bright Waves Swim School. This position manages class schedules, instructor assignments, and customer bookings to maintain low class numbers and a high-quality boutique experience. The Swim School Manager supports and coaches instructors, ensures adherence to the swim program and safety standards, and monitors swimmer progression through the sticker certificate system. The role includes engaging with families, handling inquiries, resolving issues, and promoting a welcoming, inclusive atmosphere. Additional responsibilities may include staff training, performance monitoring, basic facility oversight, and contributing to program improvements that align with Bright Waves’ vision of inspiring, encouraging, and helping swimmers succeed.

Qualifications

• Strong leadership and people management skills, with experience supervising or coordinating teams in an education, sport, or aquatic setting.
• Customer service and communication skills to engage positively with swimmers, families, and staff, including the ability to handle inquiries and resolve concerns professionally.
• Organizational and administrative skills for managing schedules, bookings, records, and day-to-day operational tasks.
• Knowledge of swim instruction or aquatic programs, with an understanding of water safety principles and learner progression frameworks.
• Ability to build a supportive, inclusive learning environment that motivates and recognizes swimmers’ achievements.
• Relevant qualifications such as swim teacher or coaching certifications, first aid and CPR, and any required local pool safety accreditations (or willingness to obtain).
• Experience in program coordination or education (e.g., background in teaching, coaching, or child-focused programs) is highly beneficial.
• Comfort working on-site in an aquatic environment, with availability for full-time hours that may include peak lesson times.