Supporter Services Team Member - Full Time - Brisbane

Surf Life Saving Australia; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Fitness Passport access

Salary packaging opportunities

Supportive workplace

Ongoing learning and development

Job summary

Surf Life Saving Australia in Brisbane is seeking a customer-focused Supporter Services Team Member who will handle supporter records, campaigns and donor interactions. This full-time role combines administration with frontline service, supporting membership and donor retention while working within a collaborative team.

You will use multiple databases and devices, respond to enquiries, and contribute to a positive, proactive culture that helps keep Australian beaches safe.

Qualifications

• Strong computer literacy and ability to learn new systems.
• Excellent customer service and communication skills.
• Experience in administration, customer service or contact centre.
• High levels of accuracy and attention to detail.
• Strong organisational skills and ability to manage priorities.
• Positive attitude and willingness to learn.
• Ability to receive feedback and use it constructively.
• Professional telephone manner.
• Reliability, accountability and team focus.

Responsibilities

• Maintain accurate supporter records and data across databases and systems.
• Provide exceptional customer service across phone, email and written communications.
• Manage inbound and outbound supporter interactions.
• Support membership retention and decline recovery activities.
• Assist with supporter, donor and lottery campaigns.
• Identify opportunities to grow supporter engagement.
• Complete administrative tasks accurately and efficiently.
• Contribute to a positive, collaborative team culture.
• Learn and adopt new systems, technology and processes.
• Participate in training and development opportunities.

Skills

Strong computer literacy

Excellent customer service

Administration experience

Accuracy and attention to detail

Organisational skills

Positive attitude

Feedback receptiveness

Professional telephone manner

Teamwork

Job description

Supporter Services Team Member - Full Time - Brisbane

Surf Life Saving Australia – Bowen Hills QLD

Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention and rescue operations.

With more than 198,000 members across 315 Surf Life Saving Clubs, we represent one of Australia's largest volunteer movements and have been helping to keep Australian beaches safe for more than 100 years.

Behind every rescue, patrol and prevention activity is a dedicated network of staff, volunteers, supporters and donors who make our work possible. We're now looking for a customer-focused and enthusiastic Supporter Services Team Member to join our Brisbane-based team on a full time basis and help us continue delivering life-saving outcomes across Australia.

If you're passionate about providing outstanding customer service, enjoy working with technology and systems, and want to contribute to an organisation that truly makes a difference, we'd love to hear from you.

Join Surf Life Saving Australia

Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention and rescue operations.

With more than 198,000 members across 315 Surf Life Saving Clubs, we represent one of Australia's largest volunteer movements and have been helping to keep Australian beaches safe for more than 100 years.

Behind every rescue, patrol and prevention activity is a dedicated network of staff, volunteers, supporters and donors who make our work possible. We're now looking for a customer-focused and enthusiastic Supporter Services Team Member to join our Brisbane-based team on a full time basis and help us continue delivering life-saving outcomes across Australia.

If you're passionate about providing outstanding customer service, enjoy working with technology and systems, and want to contribute to an organisation that truly makes a difference, we'd love to hear from you.

About the Role

Reporting to the Supporter Services Manager, you will play an important role in supporting our supporters, donors, members and lottery customers through a combination of customer service, administration and database management.

Working as part of a collaborative team, you'll be responsible for maintaining accurate supporter records, responding to enquiries, assisting with campaigns, supporting membership and donor retention activities, and helping ensure every interaction with Surf Life Saving Australia is a positive one.

This is a fast-paced role that would suit someone who enjoys helping people, is confident using technology, and is comfortable balancing administration tasks with phone-based customer service activities.

Key Responsibilities

• Maintain accurate supporter records and data using organisational databases and systems.
• Provide exceptional customer service across phone, email and written communications.
• Manage inbound and outbound supporter interactions.
• Support membership retention and decline recovery activities.
• Assist with supporter, donor and lottery campaigns.
• Identify opportunities to grow supporter engagement and participation.
• Complete administrative tasks accurately and efficiently.
• Positively participate in training, coaching and development opportunities.
• Learn and adopt new systems, technology and processes.
• Contribute to a positive, collaborative and customer-focused team culture.

About You

• The successful candidate will demonstrate:
• Strong computer literacy and confidence learning new systems and technology.
• Excellent customer service and communication skills.
• Previous administration, customer service, contact centre or supporter services experience.
• High levels of accuracy and attention to detail.
• Strong organisational skills and ability to manage competing priorities.
• A positive attitude and willingness to learn.
• The ability to receive feedback and use it constructively to improve performance.
• A professional telephone manner.
• Reliability, accountability and a strong team focus.

Why Join SLSA?

At Surf Life Saving Australia, you'll be part of an organisation with a clear purpose: helping save lives and reduce drowning on Australian beaches. We offer:

• Flexible work arrangements.
• Fitness Passport access (subject to eligibility).
• Salary packaging opportunities.
• A supportive and inclusive workplace.
• Ongoing learning and development opportunities.
• The opportunity to contribute to a cause that makes a real difference.

Mandatory Application Requirements (please address these questions in your cover letter)

1. Technology & Computer Skills

This role involves working across multiple databases, systems and software platforms. Please describe your experience using computer systems, databases or CRM platforms and provide an example of a new system or technology you have successfully learned in a previous role.

2. Learning & Feedback

Training, coaching and continuous improvement are important parts of this role. Please provide an example of feedback you have received in the workplace and explain how you used that feedback to improve your performance, skills or approach to work.

3. Customer Service & Communication

Our team speaks with supporters, donors, members and stakeholders every day. Please describe a situation where you provided exceptional customer service or helped resolve a customer issue. What was the outcome?

Eligibility

• Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.
• Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace.
• SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.
• SLSA ensures a commitment to safeguarding children and young people.
• All candidates will be required to undertake a working with children check before commencing work with SLSA.
• SLSA provides workplace adjustments for people with a disability.
• SLSA reserve the right not to proceed with any appointment.
• SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.

Please note: Applications that do not address all three mandatory cover letter questions may not be considered.