Member Training Administrator

Surf Life Saving Queensland Inc; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging

Paid parental leave

Fitness Passport

Employee assistance program (EAP)

Flexible working options

Onsite parking

Job summary

Surf Life Saving Queensland (SLSQ) in Queensland is seeking an organised Associate to join the Education team. You will support member training, maintain compliance, and deliver exceptional service to members and trainers in a hybrid work setting.

The role emphasizes data accuracy, administrative efficiency, and proactive support within a vibrant, mission-driven organisation dedicated to lifesaving and community safety across Queensland.

Qualifications

• Current Working with Children Blue Card or ability to obtain.
• Experience in an administrative or support role in education, training or member services.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using databases and maintaining accurate records.
• Excellent written and verbal communication with diverse stakeholders.

Responsibilities

• Coordinate training administration, enrolments, assessments and certification activities.
• Maintain accurate training records and student data in aXcelerate and other systems.
• Provide exceptional customer service and support to members, trainers and stakeholders.
• Assist with compliance, reporting and regulatory requirements for training delivery.
• Support continuous improvement initiatives across training administration processes.
• Contribute to the operation of the Education team through proactive administrative support.

Skills

Customer service

Attention to detail

Organisational skills

Time management

Education

VET/Business Administration/Project Management qualifications

Tools

aXcelerate

SMS

LMS

Job description

South Brisbane, Queensland 4101, Australia

Full-time Permanent Associate

Posted 04 Sep 2026

Description

Are you an organised administrator who thrives on accuracy, process and customer service?

Join our Education team and play a key role in supporting member training, maintaining compliance, and delivering exceptional service to our members. This role is ideal for a detail-oriented administrator who enjoys working with systems and data, thrives in a dynamic operational environment, and takes pride in delivering exceptional support and service.

This role is advertised on a full-time basis; however, a part-time arrangement may be considered for the right candidate.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Increase your take home pay with Salary Packaging
• Paid parental leave available
• Membership to Fitness Passport
• Employee assistance program EAP for health and wellbeing
• Flexible and hybrid working options
• Onsite parking

What You'll Do:

• Coordinate training administration, enrolments, assessments and certification activities
• Maintain accurate training records and student data within aXcelerate and other systems
• Provide exceptional customer service and support to members, trainers and stakeholders
• Assist with compliance, reporting and regulatory requirements relating to training delivery
• Support continuous improvement initiatives across training administration processes
• Contribute to the effective operation of the Education team through proactive administrative support

About You:

• Current Working with Children Blue Card (or the ability to obtain)
• Demonstrated experience in an administrative or support role, ideally within an education, training or member services environment
• Strong proficiency in the Microsoft Office Suite, including Outlook, Word and Excel
• Experience using databases and maintaining accurate records
• Excellent written and verbal communication skills, with the ability to effectively engage with a range of stakeholders
• High level of attention to detail and accuracy
• Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines
• Ability to work autonomously while contributing positively to a team environment
• Qualifications in Vocational Education and Training (VET), Business Administration and/or Project Management
• Previous experience in a training administration role within a Registered Training Organisation (RTO)
• Experience using a Student Management System (SMS) or Learning Management System (LMS), preferably aXcelerate
• Experience providing learner, member or client support in an education or training environment
• Understanding of vocational education and training compliance requirements and training administration processes

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180. If you need assistance or adjustments to fully participate in the application process, please submit this form - https://form.jotform.com/252088501136856.

If you're passionate about organisation, customer service and supporting great learning outcomes, we'd love to hear from you!

Company Overview

Surf Life Saving Queensland (SLSQ) was formally established in 1930, is the governing body for surf lifesaving in Queensland and comprises of 57 affiliated surf lifesaving clubs in six regional branches which service more than 34,000 members. SLSQ employs over 550 people throughout Queensland and is an efficient and vibrant organisation.