Supporter Engagement Administrator

Baptist World Aid Australia; Sydney; Híbrido; AUD 50.000 - 70.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary sacrificing

Visiting international projects

Additional annual leave between Xmas &

Life Leave

Paid parental leave (12 weeks)

Work from anywhere in the world for up

Purchased annual leave

Recognition awards

Learning and Development support

Employee Assistance Program

Descripción de la vacante

Baptist World Aid Australia is hiring a Supporter Engagement Officer to be the friendly first contact for supporters. You will handle calls, emails and enquiries, keep records in our CRM, and process donations securely, while greeting visitors and supporting appeals.

We offer hybrid work arrangements and a part-time option (Thursday & Friday 0.4 FTE), with salary sacrificing and a range of benefits to support your professional development and wellbeing.

Formación

• Alignment with Baptist World Aid Australia’s vision, mission and values.
• Excellent written and verbal communication skills across channels.
• Experience in customer service, administration, retail, hospitality or similar role.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office and learning new systems.
• Ability to manage multiple tasks and work well in a team.

Responsabilidades

• Be the friendly first point of contact for supporters, responding to calls, emails and enquiries.
• Maintain supporter records accurately in our CRM and process donations and receipts securely.
• Send supporter cards and welcome packs, greet visitors, and assist with extra calls during appeals.

Conocimientos

Excellent communication

CRM experience

Attention to detail

Team player

Customer service

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Summary:

Help shape the future of Baptist World Aid by ensuring we have the people, leadership, culture and capability required to deliver our bold vision and mission. The ideal candidate will be highly motivated and able to develop and implement strategies that attract, retain, and develop top talent while fostering a positive and inclusive workplace culture.

• Hybrid working arrangements and opportunity to be part-time (Thursday & Friday 0.4 FTE)
• Salary Sacrificing – $15,899 of your pay tax-free
• International Christian Aid

About The Role

As our Supporter Engagement Officer, you’ll be a friendly first point of contact for our supporters. You’ll respond to calls, emails and enquiries, keep supporter records accurate in our CRM, and process donations and receipts securely. You’ll also send supporter cards and welcome packs, greet visitors, and help with extra calls during appeals.

This is a great opportunity for someone who loves helping people, has an eye for detail, and wants their work to contribute to lasting change for people living in poverty.

We’re Looking For Someone Who Has:

• Alignment with the vision, mission and values of Baptist World Aid Australia
• Excellent Communication skills both written and oral, and able to shape organisational communication Experience in customer service, administration, retail, hospitality or a similar people focused environment
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Confidence using Microsoft Office and learning new systems
• The ability to manage multiple tasks and work well within a team
• A positive, helpful and service oriented approach
• An authentic Christian faith, with a strong commitment to the values, vision and mission of the Baptist Church, and a willingness to participate in prayer and biblical reflection sessions

Desirable

• Experience working in a NFP sector
• Experience in International Aid and Development

Want to know more? Download the position description.

Why Work At Baptist World Aid?

Baptist World Aid Australia is a trusted, Christian international aid and development organisation. Established in Australia, we partner with other Christian organisations working on the ground in vulnerable communities around the world to bring lasting change through best practice community development. Last year, our work saw more than 800,000 people take decisive steps away from poverty.

Enjoy our unique Better World Benefits enabling you to flourish in your role, including:

• Salary sacrificing
• Opportunities for visiting international projects
• Additional annual leave between Christmas and New Year
• Life Leave
• Paid parental leave (12 weeks)
• Work from anywhere in the world for up to 4 weeks
• Purchased annual leave
• Recognition awards
• Learning and Development support
• Employee Assistance Program

Baptist World Aid Australia values the uniqueness of each individual and is committed to building an inclusive workplace that values diversity and enables belonging. We welcome all applicants who meet the position description criteria.

All applicants must have the right to work in Australia.

Company Overview

Baptist World Aid is a Christian international aid and development agency. We dream of a world where poverty has ended and all people enjoy the fullness of life God intends.