Supporter Editor

Guardian News And Media Limited; Sydney; Remote; AUD 42,000 - 60,000; Full time

Job summary

Guardian News And Media Limited seeks an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role emphasizes detail orientation, research, and professional customer service in a remote setting.

You will respond to inquiries, gather preferences, coordinate reservations, and maintain accurate records. Strong communication, organization, and time-management skills are essential for success in this position.

Qualifications

• Customer service excellence required.
• Strong attention to detail and accuracy.
• Clear written and verbal communication skills.
• Excellent organizational abilities and time management.
• Basic computer skills and ability to pick up new software quickly.
• Comfortable researching information online.
• Willingness to learn reservation systems.
• Dependable and self‑motivated with a positive attitude.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Organization

Basic computer proficiency

Online research

Learn reservation systems

Dependable

Time management

Job description

Reservation Support Agent – Remote

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self‑motivated
• Strong time‑management skills