Application Support Analyst

Centorrino Technologies Pty Ltd.; North Lismore; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Centorrino Technologies Pty Ltd. is seeking a meticulous Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support in a remote capacity.

The ideal candidate will be detail-oriented, comfortable researching information, and committed to providing professional customer service while coordinating reservations and maintaining accurate records.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer-service skills

Attention to detail

Written and verbal communication

Organization

Basic computer proficiency

Researching online

Learn reservation systems

Dependable

Time-management

Reservation experience helpful

Tools

Reservation systems

Job description

Reservation Support Agent – Remote

Posted 2 days ago

Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs