Senior Forward Deployed Engineer (Ai Agent)

Cresta; Gladstone Regional; A distancia; AUD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Descripción de la vacante

Cresta is seeking a Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support across multiple channels, ensuring accurate information and timely responses.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service, with strong written and verbal communication and the ability to learn reservation systems quickly.

Formación

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsabilidades

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Conocimientos

Strong customer-service skills

Excellent attention to detail

Good written and verbal communication

Strong organization

Basic computer proficiency

Comfortable researching online

Ability to learn reservation systems

Dependable and self-motivated

Strong time-management skills

Previous reservation experience is not

Descripción del empleo

Reservation Support Agent – Remote

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs