Support Worker

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Ballina Shire; On-site; AUD 60,000 - 76,000; Part time

Benefits offered by this job

Discounts & benefits

Salary packaging

Generous leave entitlements

Wellbeing programs

Learning & career growth

Job summary

Northcott is seeking multiple Support Workers to join our dedicated team in the Northern Rivers region, spanning Ballina and Alstonville, on permanent part-time and casual contracts. You will support customers to build skills, maintain independence and engage across supported accommodation and community services with person-centred care.

You’ll work across shifts including mornings, afternoons, evenings, sleepovers and weekends, providing safe, empathetic support while promoting wellbeing and

Qualifications

• Minimum of 12 months disability sector experience.
• Experience supporting participants with complex care needs.
• Experience in Supported Independent Living and personal care."
• Ability to administer medications per protocols.
• Manual handling knowledge and safe transport awareness.
• Lived experience of disability encouraged.

Responsibilities

• Provide person-centred support across accommodation and community services.
• Assist with daily tasks, community access and meal time planning.
• Maintain safe manual handling and transport safety.
• Foster respectful, empathetic relationships and help customers achieve goals.
• Support participants to build skills and independence.

Skills

Disability sector experience

Experience with complex care needs

Manual handling

Medication administration

Wheelchair operation

Safe transport practices

Empathy & person-centred care

Teamwork

Job description

About The Role

We are currently seeking multiple Support Workers to join our dedicated team on a permanent part time & casual basis in the Northern Rivers region. These roles involve working across our supported accommodation and community services in Ballina and Alstonville, providing high‑quality, person‑centred support to our customers.

You will support customers to build skills and maintain independence by providing respectful, person‑centred care, using safe manual handling techniques, assisting with daily tasks and community access, and fostering positive relationships that help them achieve their goals.

We welcome people from all backgrounds because we know that diverse experiences, abilities, languages, and cultures strengthen our team, enhance the support we provide to our customers, and make Northcott stronger.

Benefits, Perks & Wellbeing

• Exclusive Discounts & Benefits – Enjoy discounted health insurance, gym memberships, motor services and more.
• Salary Packaging – Boost your take-home pay and save on tax with up to $15,900 annually. Enjoy the benefits of salary packaging—no matter where else you work.
• Excellent Leave Entitlements for PPT roles – Enjoy generous annual leave, paid personal leave, and paid parental leave, supporting your wellbeing, work‑life balance, and family commitments.
• Perkbox – Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Accessibility & Wellbeing – Inclusive workplace with support for employees with disability, including tailored adjustments, flexible work options and a Psychologically safe environment and various staff networks.
• Learning & Career Growth – Ongoing training, development, and opportunities to advance your career, with your contributions always valued.
• 90% of Northcott staff agreed they enjoy the kind of work they do.

About You

We are looking for someone who’s caring, adaptable, and ready to make a real difference every day. You don’t just see tasks — you see people, and you meet them where they are with empathy and respect.

Here’s what will help you shine in this role:

• A flexible approach to work — you are happy to work across various shifts, including mornings, afternoons, evenings, sleepovers and weekends.
• Minimum of 12 months’ disability sector experience. Applicants with lived experience of disability are strongly encouraged to apply and will be highly regarded.
• Experience supporting participants with complex care needs, including catheter care, bowel care, diabetes management, and acquired brain injury (ABI).
• Experience working in Supported Independent Living and providing personal care, including meal time management plans.
• Demonstrated experience in managing behaviours of concern, administering medication, and following medication management protocols.
• Sound knowledge and practical experience in manual handling, use of wheelchairs, and ensuring safe transport practices, including van safety.
• The ability to stay calm, think quickly, and provide steady, confident support — even when things get challenging.
• A positive attitude, strong team spirit, and a genuine passion for helping others achieve their goals.

For general enquiries about the role you are applying for, please email [e-mail].

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at [e-mail]. We are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.