Support Services Operations Manager

St Giles Society Limited; Turners Marsh; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging benefits

Job summary

St.Giles Society Limited in Tasmania is seeking an experienced Support Services Operations Manager to lead the division across the state, focusing on safe, high-quality, person-centred services that meet regulatory requirements and drive sustainable growth.

You will report to the COO and work with the Executive Leadership Team to shape service delivery, improve outcomes for clients and strengthen workforce capability across multiple locations.

Qualifications

• Proven senior leadership experience in disability or human services.
• Experience implementing quality and safeguarding frameworks.
• Strong governance, budgeting and performance management skills.
• Excellent stakeholder engagement and communication abilities.

Responsibilities

• Lead Frontline Practice Leaders and operational teams across Tasmania.
• Drive high-performance culture with accountability, quality and continuous improvement.
• Oversee service delivery across multiple locations and programs.
• Ensure compliance with NDIS Practice Standards and relevant legislation.
• Monitor performance, workforce utilization and financial sustainability.
• Lead responses to complex client issues, incidents and safeguarding matters.
• Contribute to organisational strategy, service innovation and growth initiatives.
• Build relationships with clients, families, regulators and community stakeholders.

Skills

Leadership

Strategic planning

NDIS knowledge

Governance

Stakeholder engagement

Change management

Financial management

Communication

Education

Disability/Health qualification

Job description

At St.Giles we believe every person deserves the opportunity to live a full and meaningful life. As a leading Tasmanian provider of disability, therapy and community services, we are seeking an experienced and values-driven Support Services Operations Manager to join our leadership team.

This is a pivotal leadership role responsible for the operational performance, quality, compliance, workforce capability and strategic growth of our Support Services division across Tasmania. Reporting directly to the Chief Operating Officer (COO), you will lead a team of Frontline Practice Leaders and play a key role in shaping the future of our disability support services.

This is a unique opportunity to lead disability services across Tasmania and influence the strategic direction of one of the state’s most respected not-for-profit organisations. You will work closely with the Chief Operating Officer (COO) and Executive Leadership Team (ELT) to drive service excellence, operational performance and sustainable growth. This role provides leadership across multiple services and locations throughout Tasmania.

About the role

As the Support Services Operations Manager, you will provide strategic and operational leadership to ensure the delivery of safe, high-quality, person-centred services that achieve positive outcomes for clients while meeting organisational, legislative and regulatory requirements.

Key responsibilities

Lead, mentor and develop Frontline Practice Leaders and operational teams

Drive a high-performance culture focused on accountability, quality and continuous improvement

Oversee service delivery across multiple locations and programs

Ensure compliance with NDIS Practice Standards and relevant legislative requirements

Monitor operational performance, service quality, workforce utilisation and financial sustainability

Lead responses to complex client issues, incidents, complaints and safeguarding matters

Contribute to organisational strategy, service innovation and growth initiatives

Build strong relationships with clients, families, advocates, regulators and community stakeholders

About you

Proven experience in a senior leadership or operational management role within disability, community services, health, or human services

Demonstrated success leading multidisciplinary teams through frontline leadership structures

Strong knowledge of NDIS Practice Standards, Quality and Safeguards requirements and relevant legislation

Experience managing operational performance, quality systems and compliance frameworks

Workforce planning, performance management and change leadership experience

Strong analytical, financial and problem-solving capabilities

Exceptional communication, relationship-building and stakeholder engagement skills

The ability to balance strategic priorities with operational excellence in a dynamic environment

Degree, Diploma or equivalent qualification in Disability, Human Services, Community Services, Health, Business Management, or related field

Current unrestricted Driver Licence, NDIS Worker Screening Clearance, Working with Vulnerable People Registration (WWVP/RWVP), and Cleared National Police Check (no older than 3 months)

About us

St.Giles is a leading Tasmanian provider of disability, therapy and community services. We believe every person deserves the opportunity to live a full and meaningful life. We are a respected not-for-profit organisation committed to service excellence and supporting people with disability.

Opportunity to make a meaningful impact within a respected not-for-profit Tasmanian organisation

Leadership role with influence across service delivery and organisational strategy

Supportive and values-driven executive team

Diverse and rewarding work that improves outcomes for people with disability

Competitive remuneration package plus access to generous not-for-profit salary packaging benefits

Opportunity to shape the future direction and growth of services across Tasmania

Applications close at 10am, Monday 26 October 2026.