Support Services Officer - Ipswich

ClearSky Allied Health.; Ipswich City; On-site; AUD 50,000 - 70,000; Full time

Job summary

ClearSky Allied Health in Ipswich is seeking a front-line receptionist and administrative support to welcome clients, coordinate enquiries and appointments, and support clinicians and operational teams in delivering efficient, person-centred allied health services.

You will help with intake, onboarding, ongoing service administration and offboarding, maintain accurate records, and contribute to smooth clinic operations while upholding confidentiality and professional standards.

Qualifications

• Strong communication, interpersonal and customer-service skills.
• Ability to manage multiple tasks and strict timeframes while maintaining accuracy.
• Competence using Microsoft Office Suite and ability to learn new systems and technology.
• Critical thinking, organisation and confidence monitoring tasks and providing status updates.
• Professional and trustworthy handling of confidential information.
• Collaborative approach, ability to follow procedures and constructive response to changing priorities.
• Current Australian driver licence.

Responsibilities

• Client service and reception: Provide welcoming and responsive service to clients, visitors and stakeholders; support daily clinic operations, scheduling, client transactions and enquiries; represent ClearSky professionally and escalate matters appropriately.
• Client administration and service management: Support client intake, onboarding, transfer and offboarding; collect, prepare and maintain client and clinical information; keep files, databases and records complete and up to date.
• Operational and team support: Provide administrative, operational and project support; collaborate with clinicians and operational staff; support satellite-office, workplace, expo and event logistics when required.
• Business improvement: Identify opportunities to improve front-line interactions and administrative workflows; contribute to capacity-building and business-improvement projects; support changes to administrative systems and processes.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Time management

Attention to detail

Microsoft Office

Tech adaptability

Critical thinking

Organisation

Confidentiality

Team collaboration

Following procedures

Adaptability

Driver's license

Education

Undergraduate qualification in business

Undergraduate qualification in allied health or related field

Job description

Help create a welcoming,responsiveand professional experience for every person who connects withClearSkyAllied Health. This front-line role combines reception, client service, service coordinationandaccurate administration. You will support clients throughout their service journey while helping clinicians and operational teams deliver efficient, person-centredallied health services.

Why Join Clearsky?

• Be a valued first point of contact for clients, families,cliniciansand referrers.
• Contribute tosmooth clinic operations and positive client experiences.
• Work collaboratively across support services, clinical and operational teams.
• Build experience across intake, service administration,receptionand business improvement.
• Join a growing multidisciplinary allied healthorganisationguided by clear values.

About The Role?

Reporting to the Support Services Coordinator, you will provide high-quality front-line client service and reception support. You will coordinate enquiries and appointments,maintainaccuraterecords, andassistclients through intake, onboarding, ongoing serviceadministrationand offboarding. You will also support clinicians, operational leaders, satelliteofficesand agreed improvement projects.

What you'll be doing

Client service and reception

• Provide welcoming and responsive service to clients, visitors and stakeholders.
• Support daily clinic operations, scheduling, clienttransactionsand enquiries.
• RepresentClearSkyprofessionally and escape matters appropriately.

Client administration and service management

• Support client intake, onboarding, transferand offboarding activities.
• Collect,prepareandmaintainclient and clinical information accurately and confidentially.
• Keep files,databasesand administrative records complete and up to date.

Operational and team support

• Provide administrative,operationaland project support as directed.
• Collaborate with clinicians and operational staff to support service coordination.
• Support satellite-office, workplace,expoand eventlogisticswhenrequired.

Business improvement

• Identifyopportunities to improve front-line interactions and administrative workflows.
• Contribute to capacity-building andbusiness-improvementprojects.
• Support agreed changes to administrative systems and processes.

What we are looking for

Essential capabilities

• Strong communication,interpersonalandcustomer-serviceskills.
• Ability to manage multiple tasks and stricttimeframeswhilemaintainingaccuracy.
• Competence using Microsoft Office Suite and ability to learn new systems and technology.
• Critical thinking,organisationand confidence monitoring tasks and providing status updates.
• Professional and trustworthy handling of confidential information.
• Collaborative approach, ability to followproceduresand constructive response to changing priorities.
• Current Australian driverlicence.

Highly regarded

• At least one year of experience in a medical, allied health, alliedpracticeor similar service environment.
• Undergraduate qualification in business, alliedhealthora relatedfield.

Screening requirements

• Queensland BlueCard, orwillingness and eligibility to obtain.
• Yellow Card issued by Disability Services Queensland, or willingness and eligibility to obtain.

ClearSkyAllied Health is an Equal Opportunity Employer.