Support Services Officer

ClearSky Allied Health.; Brisbane; On-site; AUD 34,000 - 48,000; Full time

Job summary

ClearSkyAllied Health in Brisbane is seeking a friendly front-line professional to join our reception and service team. You will coordinate enquiries, appointments, intake and onboarding while supporting clinicians and operations to deliver person-centred allied health services.

Reporting to the Support Services Coordinator, you will maintain accurate records, manage multiple tasks and use Microsoft Office.

Qualifications

• Strong communication, interpersonal and customer-service skills.
• Ability to manage multiple tasks and strict timeframes while maintaining accuracy.
• Proficiency with Microsoft Office Suite and ability to learn new systems.

Responsibilities

• Provide welcoming and responsive service to clients, visitors and stakeholders.
• Support daily clinic operations, scheduling, client transactions and enquiries.
• Represent ClearSkyAllied Health professionally and escalate matters appropriately.
• Support client intake, onboarding, transfer and offboarding activities.
• Collect, prepare and maintain client and clinical information accurately and confidentially.
• Keep files, databases and administrative records complete and up to date.
• Provide administrative, operational and project support as directed.
• Collaborate with clinicians and operational staff to support service coordination.
• Support satellite-office, workplace, expo and event logistics when required.
• Identify opportunities to improve front-line interactions and administrative workflows.

Skills

Communication skills

Multitasking

MS Office

Confidentiality

Tools

CRM software

Job description

Help create a welcoming,responsiveand professional experience for every person who connects withClearSkyAllied Health.

This front-line role combines reception, client service, servicecoordinationandaccurateadministration. You will support clients throughout their service journey while helping clinicians and operational teams deliver efficient, person-centredallied health services.

Why Join Clearsky?

• Be a valued first point of contact for clients, families,cliniciansand referrers.
• Contribute tosmooth clinic operations and positive client experiences.
• Work collaboratively across support services, clinical and operational teams.
• Build experience across intake, service administration,receptionand business improvement.
• Join a growing multidisciplinary allied healthorganisationguided by clear values.

About The Role?

Reporting to the Support Services Coordinator, you will provide high-quality front-line client service and reception support. You will coordinate enquiries and appointments,maintainaccuraterecords, andassistclients through intake, onboarding, ongoing serviceadministrationand offboarding. You will also support clinicians, operational leaders, satelliteofficesand agreed improvement projects.

What you'll be doing

Client service and reception

• Provide welcoming and responsiveserviceto clients,visitorsand stakeholders.
• Support daily clinic operations, scheduling, clienttransactionsand enquiries.
• RepresentClearSkyprofessionally and escalation matters appropriately.

Client administration and service management

• Support client intake, onboarding,transferand offboarding activities.
• Collect,prepareandmaintainclient and clinical information accurately and confidentially.
• Keep files,databasesand administrative records complete and up to date.

Operational and team support

• Provide administrative,operationaland project support as directed.
• Collaborate with clinicians and operational staff to support service coordination.
• Support satellite-office, workplace,expoand eventlogisticswhenrequired.

Business improvement

• Identify opportunities to improve front-line interactions and administrative workflows.
• Contribute to capacity-building andbusiness-improvementprojects.
• Support agreed changes to administrative systems and processes.

What we are looking for

Essential capabilities

• Strong communication,interpersonalandcustomer-serviceskills.
• Ability to manage multiple tasks and stricttimeframeswhilemaintainingaccuracy.
• Competence using Microsoft Office Suite and ability to learn new systems and technology.
• Critical thinking,organisationand confidence monitoring tasks and providing status updates.
• Professional and trustworthy handling of confidential information.
• Collaborative approach, ability to followproceduresand constructive response to changing priorities.
• Current Australian driverlicence.

Highly regarded

• At least one year of experience in a medical, allied health, alliedpracticeor similar service environment.
• Undergraduate qualification in business, alliedhealthora relatedfield.

Screening requirements

• Queensland BlueCard, orwillingness and eligibility to obtain.
• Yellow Card issued by Disability Services Queensland, or willingness and eligibility to obtain.

ClearSkyAllied Health is an Equal Opportunity Employer.