Support Officer, Training Facilities

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Equal opportunity employer

Training and development opportunities

Job summary

VIDA operates Rail Academy Newport in Victoria and seeks an Administration Support Officer to coordinate training spaces, bookings and documentation. The role supports site safety, procurement and daily operations at the Newport facility, with early starts and occasional Saturdays as required.

The successful candidate will bring strong organisational and administrative skills, a customer-focused approach and the ability to work independently in a busy training environment.

Qualifications

• Strong organisational and administrative skills.
• Ability to maintain accurate records and manage competing priorities.
• Clear and respectful communicator with diverse stakeholders.

Responsibilities

• Coordinate training rooms and facility access; support bookings and documentation.
• Assist with site safety, procurement and other operational processes.
• Open/close the facility and prepare training spaces.
• Support training providers and visitors; monitor site activity.

Skills

Organisational skills

Administrative skills

Customer service

Safety-focused

Communication

Tools

Microsoft Outlook

Teams

SharePoint

Word

Excel

Job description

Work Type: Fixed-term - Full-time or part-time

Grade: VPS 3

Occupation: Administration

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12560

Rail Academy Newport (RAN) is Victoria's dedicated rail and infrastructure training facility, providing specialist environments where industry can build the skills needed to support Victoria's transport network and major infrastructure projects.

Reporting to the Rail Training Centre Manager, the Support Officer will coordinate training rooms and facility access, support bookings and documentation, provide administrative and customer service support, and assist with the safe and effective operation of the site.

This is a practical, hands-on and site-based role that includes opening and closing the facility, preparing training spaces, supporting training providers and visitors, monitoring site activity and assisting with site safety, procurement and other operational processes.

The role is based at Rail Academy Newport and requires flexibility to support the operational needs of the centre, including early starts and occasional Saturday work where required.

About You

You will bring strong organisational and administrative skills, with the ability to manage competing priorities, maintain accurate records. You will be practical, reliable and safety-focused, with sound judgement and the confidence to work independently. You will be a clear and respectful communicator who enjoys working with a diverse range of people and building positive working relationships. A strong customer focus will be important, along with a commitment to helping learners, trainers, contractors, visitors and colleagues to have a positive experience at the facility.

You will be adaptable and willing to learn, with basic digital and administrative capability and the willingness to develop your skills using systems such Microsoft Outlook, Teams, SharePoint, Word and Excel.

Most importantly, you will bring a positive attitude, initiative and a willingness to learn and develop, be open to feedback and contribute to a safe, supportive and inclusive workplace.

Mandatory Requirements

• Current Volunteer Working with Children Check (or ability to obtain)
• Current Victorian Drivers Licence and access to a vehicle
• Ability to undertake a Rail Industry Worker (RIW) card required for the role, including Category 3 Rail medical, Safely Access Rail Corridor and Construction Induction White Card.
• Level 2 First Aid Certificate (or ability to obtain)
• Ability to work on-site at Rail Academy Newport outside of typical hours, including the ability to commence work as early as 6.45am and work occasional Saturdays as required.
• Ability to work rostered hours Monday - Friday (7am - 6pm), occasional Saturdays
• Ability to follow approved opening and closing procedures, with supervision and support as required.

What We Offer

• An emphasis on work-life balance
• High-performing team environment
• Equal opportunity employer
• Personal and professional development opportunities
• Committed to safety and wellbeing
• Training and development opportunities

Pre-Employment Checks

The successful candidate will be required to undergo pre-employment checks which include national police/qualification (where applicable) checks and misconduct screening.

Diversity and Inclusion

VIDA is an equal opportunity employer, committed to fostering a values-led, diverse and inclusive workplace.

We believe our teams should represent the diversity of our communities in which we work, and we actively embrace and celebrate people from all walks of life.

If you require reasonable adjustments to fully participate in the recruitment process, please contact us. We're here to support you.

Applications close Thursday 15 October 2026 at 11.59pm