Receptionist

Anglicare; Wollongong City Council; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Staff discounts

Job summary

As our Receptionist at Anglicare Sydney, you will be the first point of contact for clients and visitors, creating a calm, welcoming and professional experience. You will coordinate reception, site administration, supplies, facilities requests and internal communication to keep services responsive.

You will support staff inductions, handle invoices, payments and reimbursements, and maintain confidentiality with diverse clients.

Qualifications

• Demonstrated experience in an administration, reception or customer service role within a similar environment.
• Well-developed written and verbal communication skills.
• Strong Microsoft Office skills, including intermediate Excel capability, and confidence learning other systems.
• Excellent organisation, accuracy and time management.

Responsibilities

• Welcome clients and visitors, respond to enquiries and connect people with the right Anglicare services.
• Manage reception and daily site processes, including sign-in, mail, supplies, rooms, equipment and contractor coordination.
• Protect privacy and confidentiality through accurate filing, storage, archiving and information-handling practices.
• Support staff inductions, meetings, catering, communications, resources and general administration.
• Process invoices, accounts payable items, expenditure, reconciliations and reimbursement requests accurately.

Skills

Reception experience

Customer service

Communication skills

Privacy & confidentiality

Education

No formal degree required

Tools

Microsoft Office

Excel

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen. We're a well-respected not-for-profit that's been serving society's most vulnerable for 170 years. Each year, we achieve life-changing outcomes for more than 40,000 people through person-centred support.

As our Receptionist, you'll be key to our mission to enrich lives and strengthen communities. You'll join a compassionate, respectful and purpose-driven team where our values of integrity, justice, compassion and excellence are lived every day.

Your opportunity

As the first point of contact for clients and visitors, you will create a calm, welcoming and professional experience, including for people who may be in crisis or have complex needs. You will also provide practical administrative support that helps our services stay organised, well‑resourced and responsive. Working closely with the Site Operations Manager and Community Services teams, you will coordinate reception, site administration, supplies, facilities requests, financial processing and internal communication.

• Welcome clients and visitors, respond to enquiries and connect people with the right Anglicare services.
• Manage reception and daily site processes, including sign-in, mail, supplies, rooms, equipment and contractor coordination.
• Protect privacy and confidentiality through accurate filing, storage, archiving and information‑handling practices.
• Support staff inductions, meetings, catering, communications, resources and general administration.
• Process invoices, accounts payable items, expenditure, reconciliations and reimbursement requests accurately.

What you’ll bring

You are a warm, organised and dependable administrator who remains calm under pressure. You communicate respectfully with people from diverse backgrounds, manage competing priorities and maintain confidentiality while delivering accurate, high‑quality work. You share Anglicare's values of integrity, justice, compassion and excellence and can bring these values to every interaction with clients, colleagues and community partners.

What’s required

• Demonstrated experience in an administration, reception or customer service role within a similar environment.
• Well‑developed written and verbal communication skills, with the ability to welcome and support people who may be in crisis.
• Strong Microsoft Office skills, including intermediate Excel capability, and confidence learning other systems.
• Excellent organisation, accuracy and time management, with the ability to prioritise and meet deadlines.
• Exceptional interpersonal skills and experience working with people from diverse backgrounds and life experiences.

What’s preferred

• Experience in community services, health, mental health or another client‑focused service environment.
• Experience with invoice processing, accounts payable, reconciliations or systems such as Basware.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and for the dedicated people who make it happen. At Anglicare, you'll get the security, stability and opportunities that come with a strong, well‑established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds and be supported to deepen your experience and shape a rewarding career. Flexible work options, where operationally available, to support work and life.

Pay less tax and increase your take‑home pay through salary packaging of up to $15,900. Spend up to $2,650 on accommodation, meals and entertainment, also tax free through salary packaging. Access ongoing professional development and training to grow your career. Enjoy exclusive discounts at more than 400 retailers. Access our Employee Assistance Program and Fitness Passport discounts at more than 800 gyms for you and your family.

Salary Packaging

• Pay less tax on your income and increase your take‑home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Staff Rewards

• Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Employee Assistance Program

• At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

• Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

• The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

All applicants will receive a response.

Application Close Date: October 28, 2026

Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values‑led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life.