Support Hub Team Leader

Yourtown; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary Sacrifice options

Paylab discounts

Professional development

LinkedIn Learning access

Wellbeing program

Job summary

yourtown is seeking a proactive Support Hub Team Leader in Brisbane to guide a team of Enterprise Support Officers. You will oversee administrative services, travel coordination, diary management and documentation, ensuring high-quality, timely support aligned with service standards.

The role emphasizes coaching, performance management and continuous improvement to strengthen service delivery and stakeholder relationships across the organisation.

Qualifications

• Experience leading and developing administrative, shared services, or business support teams in a fast paced environment.
• Demonstrated ability to improve processes, manage workflows, and deliver quality outcomes.
• Excellent communication and stakeholder management skills across all levels of an organisation.
• Experience overseeing quality assurance, compliance activities, and service delivery standards.

Responsibilities

• Lead and develop a team of Enterprise Support Officers to deliver high quality, timely and customer focused services.
• Oversee corporate support activities: meeting coordination, minute taking, travel bookings, diary management, and document prep.
• Coordinate document and records management, reports and correspondence, and timely communications.
• Drive continuous improvement by reviewing processes and implementing efficiency initiatives.
• Provide expert advice and escalation support, resolving complex issues and complaints.
• Monitor workload, quality assurance, compliance and relationships with key business areas.

Skills

People leadership

Process improvement

Stakeholder management

Communication skills

Job description

Lead and develop a shared services team, driving quality support, operational excellence and customer service as the Support Hub Team Leader.

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential atyourtown

your opportunity

As the Support Hub Team Leader, you will play a crucial role in providing line management and values based leadership to a team of Enterprise Support Officers, working collaboratively to deliver effective, efficient, and quality administrative support services that contribute to the smooth functioning of yourtown.

In the Support Hub Team Leader position, you will:

• Leading and supporting a team of Enterprise Support Officers to deliver high quality, timely and customer focused administrative services in line with service standards and SLAs.
• Overseeing the delivery of practical corporate support services, including meeting coordination and minute taking, corporate travel bookings, diary management, document preparation and other key administrative activities.
• Coordinating document and records management, preparing reports and correspondence, and overseeing accurate and timely organisational mail-outs and communications.
• Driving continuous improvement by reviewing processes, identifying efficiencies and implementing initiatives to strengthen service delivery.
• Providing expert advice and escalation support, resolving complex issues, queries and complaints.
• Overseeing operational performance, including workload management, quality assurance, compliance, and maintaining strong relationships with key business areas.
• Building and maintaining a high performing team through coaching, performance management, onboarding and ongoing development, aligned with organisational values and expectations.

what we are looking for

• Experience leading and developing administrative, shared services, or business support teams in a fast paced environment.
• Strong people leadership skills, with a proven ability to motivate teams and drive high performance.
• Demonstrated experience improving processes, managing workflows, and delivering quality outcomes.
• Excellent communication and stakeholder management skills, with the ability to build effective working relationships across all levels of an organisation.
• Experience overseeing quality assurance, compliance activities, and service delivery standards.
• Strong problem solving and analytical skills, with the ability to make informed decisions and manage competing priorities.

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• Salary Sacrifice options to increase your take home pay.
• Access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
• Opportunities for internal and external professional development.
• Free access to LinkedIn Learning including over 16,000 learning modules.
• A genuine focus on employee health and wellbeing.
• yourWellness program includes free access to Calm & Centr Apps.
• Access to free and confidential counselling sessions for you and members of your immediate family.
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations.
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtownis committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.