Support Facilitator

Ermha365; Greater Dandenong; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Fitness Passport

Job summary

ermha365 is seeking a dedicated Support Facilitator to join the TAC team in Dandenong South. You will provide outreach support, case management and work with care teams to connect participants to clinical and community services.

The role blends home, office, and outreach work across South East Melbourne, with emphasis on empowerment and independence. Applicants should have tertiary studies in mental health or related fields, strong communication, and the ability to work autonomously within a

Qualifications

• Ability to build rapport quickly with participants and families.
• Strong listening and flexible communication style, with a learning mindset.
• Experience in mental health or disability outreach and supporting people with complex needs.

Responsibilities

• Provide outreach support and telehealth alongside a Dandenong South team.
• Coordinate with care teams and link participants to services.
• Develop relationships with participants, families and community partners.
• Manage referrals, complete risk assessments and maintain case notes and reports.
• Navigate multiple systems and platforms used in care coordination.

Skills

Rapport building

Communication skills

Case management

Education

Tertiary studies in Mental Health or related field

Job description

Location:Dandenong South VIC | Classification: SCHADS Level 4 Permanent Full Time

At ermha365, we are part of Meridia and we work with clients with some of the most complex mental health and disability support needs in Victoria. We're a lifeline for people who often feel like a "square peg in a round hole" - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

The Opportunity

Due to the exponential growth of our TAC program, we are seeking an additional full time team member to join our TAC team based at our Dandenong South office. You will support participants on WorkCover and TAC throughout their recovery journeys. Our participants may have a mental health condition, Acquired/Traumatic Brain Injury (A/TBI), or disability resulting from a workplace or traffic incident.

Your role will be to help them build the skills and confidence to manage daily tasks independently, with a strong focus on empowerment over direct intervention. The role operates in a hybrid model, combining work-from-home, Dandenong South office, and outreach support. This program operates with a large catchment area of South East and Eastern regions of Melbourne.
This role entails:

• Community outreach and telehealth support, case management and following established behavioural support plans
• Regular communication with care teams, linking participants to a wide range of community and clinical services
• Developing professional relationships with individuals, their families and others stakeholders in the community
• Managing referrals, performing risk assessments, providing accurate and timely case notes and reports
• Use of a variety of systems and navigate multiple platforms

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Victorian Working With Children's Check, Working rights and possess a current & valid Victorian driver's licence.

About you

We're looking for someone with the following attributes:

• The ability to effectively and quickly build rapport with people
• Effective listening skills, an adaptable communication style and a desire to learn more
• Contribute positively within a team and work autonomously
• Familiar with technical terminology in a clinical setting
• Previous experience in mental health or case management outreach support (professional, volunteer, lived experience), supporting people with complex needs; ABI / AOD / mental illness / physical disability / dual diagnosis.
• Tertiary studies in Mental Health, Social Science or other relevant qualification (or be actively studying) is necessary.

It is a requirement of this position to meet all compliance requirements in relation to NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver's licence.

Why Join Us?

When you join as Support Facilitator, you can expect:

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provided with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring with the same vision and values
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion

We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the People, Learning & Culture team via email at *******@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.

Applications close Sunday 1 November 2026. If you have any enquiries about the role or would like to know more, please contact Sarah Spencer-Smith – Acting Practice Leader on ***************@ermha.org