Support Facilitator

Ermha365; City of Greater Bendigo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

Induction and on-the-job training

Flexible working hours

Salary packaging

Novated leasing

Discounts with Australian retailers

Fitness Passport

Job summary

ermha365 in Bendigo, VIC is seeking a dedicated Support Facilitator for the Assertive Outreach Support (AOS) program. You will deliver practical support to clients with complex needs, coordinating with clinical teams and families to access a range of services and reduce barriers to engagement.

The role requires experience in outreach, case management, and mental health, with a focus on building rapport, managing caseloads autonomously, and meeting safety/compliance standards.

Qualifications

• Experience in assertive outreach, youth work or case management.
• Background in mental health, justice or AOD is preferable.
• Ability to build rapport quickly and think creatively to achieve outcomes.
• Flexibility, resilience and autonomy in caseload management.
• Compliance with safety checks and driver’s license requirements.

Responsibilities

• Provide assertive outreach and psychosocial support to clients with complex needs.
• Collaborate with clinical teams, family and stakeholders to access supports.
• Develop, monitor and track recovery plans; reduce risk where possible.
• Complete risk assessments and maintain documentation
• Engage clients within the justice system to build rapport and reduce risk.

Skills

Assertive outreach experience

Youth work

Case management

Mental health

Justice or AOD

Rapport building

Autonomy

Flexibility

Emotional resilience

Education

Qualifications in psychology or mental health or social work

Job description

The Opportunity

At ermha365, we are part of Meridia and we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

The Assertive Outreach Support program (AOS) is focused on delivering targeted and time-limited response to a small number of clients with complex functional needs, who experience significant service gaps and present an unacceptable risk of harm to others and/or self. The AOS program will deliver assertive outreach and case management services to clients referred by the Department of Families and Fairness (DFFH). Within the program, the Support Facilitator AOS will support people to overcome barriers to accessing services and is provided flexibility in the place of residence or community, to build capacity for people with complex needs and improve their engagement with targeted interventions and services.

Working under the leadership of the Practice Leader, the Support Facilitator AOS based in Bendigo VIC will deliver practical support allowing clients to obtain their desired goals.
The Support Facilitator AOS role entails but not limited to:

• Provide assertive outreach and psychosocial support to young people and adults who are experiencing service gaps
• Work with participants, clinical teams and other stakeholders (e.g. family) to access and engage with a range of supports
• Develop, monitor and track recovery plans whilst encouraging engagement and reducing risk
• Complete risk assessments and analysis
• Engage participants within the justice system to build and establish rapport and reduce risk

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Victorian Working With Children's Check, Working rights and possess a current & valid Victorian driver’s licence.

About you

Additional attributes we are looking for include:

• Previous experience in assertive outreach, youth work, case management, mental health, justice or AOD
• The ability to effectively and quickly build rapport with people and think outside-the-box to achieve positive outcomes
• Flexibility, patience, confidence, initiative, street-smarts and emotional resilience
• The ability to contribute positively within a team and work autonomously to manage your case load
• Demonstrated capacity to work flexibly, possess the ability to manage competing demands, and able to effectively set boundaries
• Qualifications in psychology, mental health, social work or other relevant fields

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes.

Why Join Us?

When you join as Support Facilitator, you can expect:

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provided with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring with the same vision and values
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion

We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the People, Learning & Culture team via email at *******@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.

Applications close Wednesday 21 October 2026. If you have any enquiries about the role or would like to know more, please contact Annabelle Scott – Practice Leader on *******@ermha.org