Support Facilitator

Ermha365; Geelong; Hybrid; AUD 52,000 - 78,000; Part time

Benefits offered by this job

Salary packaging

Novated leasing

Discounts with Australian retailers

Employee Assistance Program

Job summary

ermha365 invites applications for a Support Facilitator within its EIPSR program in Geelong. The role operates on a hybrid model, including home-based work, Geelong office duties, and outreach across the Greater Geelong region and Bellarine Peninsula.

The position is a maximum term part-time (0.8 FTE) ending 30/06/2027, requiring compliance with NDIS Work Screening, WWCC, work rights, and a current Victorian driver’s licence.

Qualifications

• Experience in assertive outreach, youth work, case management, mental health, justice or AOD.
• Ability to build rapport quickly and think outside-the-box to achieve positive outcomes.
• Flexibility, patience, confidence, initiative, street-smarts and emotional resilience.
• Ability to contribute positively within a team and manage your case load autonomously.
• Qualifications in psychology, mental health, social work or other relevant fields (required).

Responsibilities

• Provide psychosocial support to young people and adults with severe mental illness on a short to medium term basis (up to 12 months).
• Delivery of a range of evidence-based mental health interventions to individuals.
• Manage a caseload of 10-15 participants providing support with mental health & wellbeing goals.
• Conduct bio psycho-social assessments of individuals. Risk and protective factors associated with mental health outcomes.
• Collaborate with participants, clinicians, and other stakeholders (e.g., family) to access and engage with various support services.
• Develop, monitor, and track recovery goals, implementing steps to promote independence.
• Conduct screenings and assessments, and participate in case planning and exit reviews alongside care teams and clinical staff.
• Advocate for individuals and build sustainable support networks.

Skills

Assertive outreach

Youth work

Case management

Mental health

Justice

AOD

Education

Qualifications in psychology, mental health, social work or other relevant fields

Job description

At ermha365, we are part of Meridia and we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

The Opportunity

ermha365 provides the Early Intervention Psychosocial Support Response (EIPSR) program in partnership with Barwon Health. EIPSR provides specialist psychosocial support to help eligible participants to build their capacity to better manage their mental health, develop practical life skills for independent living and social connectedness, and if eligible, support with exploring pathways to support needs.

Working under the leadership of the Practice Leader, The Support Facilitator’s goal is to empower rather than to do; to promote independence, development and confidence in the participant. Ideally, we are looking for a candidate with Lived Living Experience or non Lived Living Experience and have the ability to (but not limited to):

• Provide psychosocial support to young people and adults with severe mental illness on a short to medium term basis (up to 12 months)
• Delivery of a range of evidence-based mental health interventions to individuals
• Manage a caseload of 10-15 participants providing support with mental health & wellbeing goals
• Conduct bio psycho-social assessments of individual. Risk and protective factors associated with mental health outcomes
• Collaborate with participants, clinicians, and other stakeholders (e.g., family) to access and engage with various support services
• Develop, monitor, and track recovery goals, implementing steps to promote independence
• Conduct screenings and assessments, and participate in case planning and exit reviews alongside care teams and clinical staff
• Advocate for individuals and build sustainable support networks

This role works on a hybrid system, including working from home, in our Geelong office and assertive outreach support to participants across the Greater Geelong region and Bellarine Peninsula. Program hours are typically 8am to 4pm with flexibility to 8pm. This is a maximum term part time (0.8 FTE) contract position ending 30/06/2027.

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Victorian Working With Children's Check, Working rights and possess a current & valid Victorian driver’s licence.

About you

Additional attributes we are looking for include:

• Previous experience in assertive outreach, youth work, case management, mental health, justice or AOD
• The ability to effectively and quickly build rapport with people and think outside-the-box to achieve positive outcomes
• Flexibility, patience, confidence, initiative, street-smarts and emotional resilience
• The ability to contribute positively within a team and work autonomously to manage your case load
• Demonstrated capacity to work flexibly, possess the ability to manage competing demands, and able to effectively set boundaries
• Qualifications in psychology, mental health, social work or other relevant fields (required)

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes.

Why Join Us?

When you join as Support Facilitator, you can expect:

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provided with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring with the same vision and values
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion

We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the People, Learning & Culture team via email at *******@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.

Applications close Sunday 1 November 2026. If you have any enquiries about the role or would like to know more, please contact Hanifa Ashraff-Khan – Acting Practice Leader on **************@ermha.org