Support Engineer

Hilti Australia; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Hilti Australia is seeking a Support Engineer to apply engineering expertise on-site, delivering anchor testing services and technical support to customers. You will work closely with Sales and Engineering teams to ensure project success and high standards of service.

The role involves conducting on-site testing, preparing detailed reports, coordinating site visits, maintaining equipment, and building strong customer relationships.

Qualifications

• Degree in Engineering (Civil or Structural preferred).
• Experience in a customer-facing role within construction/engineering.
• Strong problem-solving and proactive mindset.
• Excellent communication and ability to explain technical concepts.
• Ability to work independently and with cross-functional teams.
• Strong organizational skills and attention to detail.
• Experience with Microsoft Office and Salesforce is advantageous.

Responsibilities

• Conduct on-site anchor testing following quality and safety standards.
• Plan and coordinate site visits with customers and stakeholders.
• Prepare and issue detailed technical reports and testing docs.
• Manage quotations, service requests, scheduling, and follow-ups.
• Maintain testing equipment with calibration and readiness.
• Build strong customer relationships and provide on-site support.
• Identify new business opportunities with Sales and Engineering teams.
• Maintain customer records and activity updates in Salesforce.
• Support internal engineering projects and marketing initiatives.

Skills

Customer-facing

Problem-solving

Communication

Team collaboration

Organization

Education

Engineering degree (Civil/Structural)

Tools

Salesforce

Job description

Put your engineering expertise into action with Hilti. Work directly with customers to deliver technical testing services.

As a Support Engineer, you'll play a key role in delivering Hilti's anchor testing service across a range of customer projects. You'll be responsible for conducting on-site anchor testing, providing technical support, maintaining equipment and documentation, and building strong customer relationships. Working closely with our Sales and Engineering teams, you'll identify opportunities, support project success, and contribute to Hilti's reputation for innovation and exceptional service.

What You'll Do

• Conduct on-site anchor testing in accordance with Hilti's quality and safety standards.
• Plan and coordinate site visits with customers and internal stakeholders.
• Prepare, review, and issue detailed technical reports and testing documentation.
• Manage customer quotations, service requests, scheduling, and follow-up activities.
• Maintain testing equipment, ensuring calibration, accuracy, and readiness for use.
• Build strong relationships with customers and provide technical support on-site.
• Identify new business opportunities and collaborate with Sales and Engineering teams to create leads.
• Maintain accurate customer records and activity updates in Salesforce.
• Support internal engineering projects, marketing initiatives, and special assignments.

What You’ll Bring

• A degree in Engineering, preferably Civil or Structural Engineering highly preferred
• Experience in a customer-facing role within construction, engineering, or a related industry.
• Strong problem-solving skills and a proactive approach to challenges.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Confidence working independently while collaborating effectively with cross-functional teams.
• Strong organisational skills and attention to detail.
• Experience using Microsoft Office and CRM systems such as Salesforce will be highly regarded.

What’s In It for You

At Hilti, you'll join a global leader known for innovation, quality, and investing in its people. You'll receive structured onboarding, ongoing development opportunities, and exposure to some of Australia's most exciting construction and engineering projects.

You’ll Also Enjoy

• A supportive and collaborative team environment.
• Ongoing technical and professional development.
• Opportunities to work alongside industry experts and customers on complex engineering challenges.
• Career progression opportunities within a global organisation.
• A role that combines technical engineering, customer engagement, and field-based project work.
• Access to Hilti's award-winning culture and commitment to employee development.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.