Implementation & Service Specialist

Hilti Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hilti Australia seeks a field-based Implementation Specialist to connect customers, sales teams and service experts, delivering high-quality implementations, training and ongoing care at diverse sites across Victoria.

You will train users on desktop and mobile apps, capture asset data, and coordinate with external partners to ensure a smooth transition from sale to implementation. A degree is preferred but not essential, with travel within the state expected.

Qualifications

• Customer-facing or retail/warehousing experience with commercial awareness.
• Strong digital capability and confidence learning new systems (Microsoft Office).
• Excellent organization, time management and attention to detail.
• Clear communication and collaborative approach.
• Willingness to travel within the state and regionally.
• A degree is preferred but not essential.

Responsibilities

• Deliver Hilti tool service and software implementations at customer sites, coordinating external partners.
• Capture asset data using desktop and smartphone-based systems and tagging processes.
• Train key users on desktop and mobile applications for confident usage.
• Partner with Sales, Back Office, Software and Service Specialists to schedule onsite activity.
• Complete Care visits, troubleshoot enquiries and identify training opportunities.

Skills

Customer-facing

Communication

Organization

Travel willingness

Collaboration

Degree preferred

Education

Degree preferred

Tools

Microsoft Office

Job description

Bring Digital Solutions to Life. Make Every Implementation Count.

Help customers get lasting value from Hilti services and software by turning solutions into smooth, practical experiences. In this field-based role, you will connect customers, sales teams and service specialists to deliver high-quality implementations, user training and ongoing care across diverse construction environments.

What You'll Do

• Deliver Hilti tool service and software implementations at customer jobsites, warehouses and other locations, coordinating external partners where required.
• Capture accurate asset data using desktop and smartphone-based customer systems, following agreed tagging processes and quality standards.
• Train key users on desktop and mobile applications, adapting support to customer workflows so teams can use the solution confidently.
• Partner with sales, Back Office, Software and Service Specialists to prepare service requests, schedule onsite activity and support a smooth transition from sale to implementation.
• Complete Care visits, troubleshoot enquiries, collect feedback and identify opportunities for additional training and service adoption.

What You’ll Bring

• Customer-facing, retail or warehousing experience, with commercial awareness to work effectively with stakeholders.
• Strong digital capability, including Microsoft Office, and confidence learning new systems.
• Strong organisation, time management and attention to detail, with the ability to prioritise and deliver under pressure.
• Clear communication and interpersonal skills, with a proactive, adaptable and collaborative approach.
• Willingness to travel within the state and regionally.
• A degree is preferred but not essential.

What’s In It for You

Build a career at the intersection of customer experience, digital solutions and construction innovation. You will gain broad exposure across sales, software and service teams, work directly with customers to shape successful outcomes, and develop valuable implementation and training expertise. With varied field-based work, regional collaboration and opportunities to improve how services are delivered, your impact will be visible from day one.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.