Support Engineer

Axiell Group; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Axiell Group in Melbourne is seeking a Support Engineer to provide front-line application support for our vital records solutions. You will work with customers and cross-functional teams to troubleshoot issues from implementation through day-to-day operations.

The role reports to the Customer Support Manager and is suited for someone early in their career with strong problem-solving, Linux/Unix experience, and knowledge of programming languages such as C++, Java, Perl, or Python.

Qualifications

• A degree in Computer Science or a related field.
• 1–2 years of experience in technical support or a similar role.
• Strong problem-solving and debugging skills.
• Experience with Linux/Unix environments.
• Knowledge of C++, Java, Perl, Python.
• Experience with Jetty, IDEs (e.g. VS Code), and version control (Git).
• Working knowledge of Jira, Azure DevOps, or similar tools.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor, manage, and resolve customer issues using Jira or Azure DevOps
• Communicate directly with customers to understand and troubleshoot technical problems
• Test fixes and deployments to ensure smooth functionality
• Document cases clearly and manage support queues
• Collaborate with Product Development and QA for issue escalation and resolution
• Contribute to improving support processes and tools
• Provide clear, timely updates to customers and internal stakeholders
• Hybrid work setup

Skills

Problem-solving

Debugging

Communication skills

Linux/Unix environments

Education

Computer Science degree

Tools

Jetty

Git

VS Code

Jira

Azure DevOps

Job description

Do you want to work with technology that supports registries, public services, and vital records around the world?

At Axiell, we develop digital tools that help governments and public agencies manage and deliver vital records services across the world. Registries and vital records organizations use our platforms to register life events, improve service delivery, support accessibility, and connect with the communities they serve. With 20+ offices globally and headquarters in Sweden, we’re on a mission to empower public service, trust, and civic engagement.

We’re now looking for a Support Engineer to join our Registries and Vital Records team and help us continue this important work.

The Role

As a Support Engineer, you will provide front‑line application support to our customers using Axiell’s vital records and civil registration solutions. You’ll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‑quality support experience from implementation through day‑to‑day operations.

This role reports to the Customer Support Manager and is ideal for someone early in their career in support who enjoys problem‑solving and customer interaction in a technical environment.

What you’ll do

• Monitor, manage, and resolve customer issues using Jira or Azure DevOps
• Communicate directly with customers to understand and troubleshoot technical problems
• Test fixes and deployments to ensure smooth functionality
• Document cases clearly and manage support queues
• Collaborate with Product Development and QA for issue escalation and resolution
• Contribute to improving support processes and tools
• Provide clear, timely updates to customers and internal stakeholders
• Hybrid work setup

What we’re looking for

• A degree in Computer Science or a related field
• 1–2 years of experience in a technical support or similar role
• Strong problem‑solving and debugging skills
• Experience working with Linux / Unix environments
• Knowledge of one or more of the following: C++, Java, Perl, Python
• Experience with Jetty, IDEs (e.g. VS Code), and version control (Git)
• Working knowledge of Jira, Azure DevOps, or similar tools
• Excellent written and verbal communication skills

What success looks like

• Support tickets resolved within agreed SLAs
• Clear, actionable documentation for escalated issues
• Continuous growth in technical skills and product knowledge

Why Axiell

• Work in an international, purpose‑driven company
• Be part of a collaborative support team with close ties to development
• Gain exposure to mission‑critical systems used by public institutions
• Develop your technical skills and grow within a global organization

Location Flexibility

We’re flexible regarding where this role can be based. Our primary locations for the position is Melbourne, but we also welcome applicants from other eligible areas, including Sydney, Bisbane and Hobart. If you’re based in any of these locations, we encourage you to apply.

Don’t meet every requirement? That’s okay!

At Axiell, we value diverse experiences. If you’re excited about the role, we encourage you to apply.