Support Coordinator / Specialist Support Coordinator

COSupports Pty Ltd; Windsor; Remote; AUD 56,000 - 77,000; Part time

Benefits offered by this job

Performance-based commission

Equipment allowance

Software and resources for the role

Regular supervision and professional发展

Administrative support

Job summary

COSupports Pty Ltd is seeking an experienced NDIS Support Coordinator to help participants understand and implement their plans, connect with services, and build independence in navigating the NDIS. You will manage a caseload and may take on Level 2 or Level 3 responsibilities based on experience.

The role emphasizes participant choice, safeguarding, and collaboration with service providers and the NDIA, with predominantly remote work and flexible arrangements.

Qualifications

• At least 12 months' direct experience as an NDIS Support Coordinator.
• Sound understanding of NDIS funding, plan implementation, reviews and processes.
• Demonstrated ability to independently manage a participant caseload.
• Experience preparing reports, coordinating services and communicating with the NDIA.
• Strong written communication, documentation and time-management skills.
• Ability to work independently in a remote environment.
• Current NDIS Worker Screening Check and other relevant clearances.
• Understand NDIS plans, funding arrangements, plan implementation, budgets and review processes.
• Predominantly remote work with flexibility in working arrangements.
• Permanent part-time or full-time opportunities.

Responsibilities

• Independently manage an allocated caseload of NDIS participants.
• Implement NDIS plans and monitor funding utilisation.
• Identify, research and engage suitable service providers.
• Coordinate multidisciplinary teams and stakeholder meetings.
• Prepare NDIS reports, review requests and supporting documentation.
• Respond to complex situations, service gaps and changes in circumstances.
• Identify and respond to risks and safeguarding concerns.
• Maintain accurate and timely case notes and participant records.
• Communicate professionally with participants, families, providers and the NDIA.

Skills

NDIS Knowledge

Caseload management

Report writing

Stakeholder coordination

Written communication

Tools

NDIA portal

Case notes software

Job description

The purpose of this position is to support NDIS participants to understand and implement their NDIS plans, connect with appropriate services and supports, and build their capacity to independently navigate the NDIS. The role promotes participant choice and control, strengthens support networks and coordinates services to achieve individual goals. You will manage an allocated caseload of NDIS participants. Depending on experience, the role may include Level 2 Support Coordination and Level 3 Specialist Support Coordination.

Key responsibilities

• Independently manage an allocated caseload of NDIS participants.
• Implement NDIS plans and monitor funding utilisation.
• Identify, research and engage suitable service providers.
• Coordinate multidisciplinary teams and stakeholder meetings.
• Prepare NDIS reports, review requests and supporting documentation.
• Respond to complex situations, service gaps and changes in circumstances.
• Identify and respond to risks and safeguarding concerns.
• Maintain accurate and timely case notes and participant records.
• Communicate professionally with participants, families, providers and the NDIA.

About you

• At least 12 months' direct experience as an NDIS Support Coordinator.
• Sound understanding of NDIS funding, plan implementation, reviews and processes.
• Demonstrated ability to independently manage a participant caseload.
• Experience preparing reports, coordinating services and communicating with the NDIA.
• Strong written communication, documentation and time-management skills.
• Ability to work independently in a remote environment.
• Current NDIS Worker Screening Check and other relevant clearances.
• Uphold participant rights, informed consent, supported decision-making, choice and control.
• Understand NDIS plans, funding arrangements, plan implementation, budgets and review processes.
• Research and coordinate suitable supports, engage providers and resolve service-access barriers.
• Predominantly remote work with flexibility in working arrangements.
• Permanent part-time or full-time opportunities.

Indicative remuneration of $40.49–$55.85 per hour, plus superannuation, depending on qualifications, experience and role responsibilities.

Benefits

• Opportunity to earn performance-based commission.
• Equipment allowance, software and resources for the role.
• Regular supervision, guidance and professional development.
• Administrative support to assist with day-to-day operations.

About us

COSupports is a growing NDIS provider specialising in Support Coordination and Specialist Support Coordination. We are committed to high-quality, person-centred services that make a meaningful difference in the lives of people with disability. Our focus is specifically on Support Coordination. We value professional judgement, strong advocacy, collaboration and meaningful outcomes.