Support Coordinator

SILC (Supporting Independent Living Co-operative); Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive work environment

Professional development

Well-being programs

Job summary

SILC (Supporting Independent Living Co-operative) – Sydney CBD NSW is seeking a compassionate Support Coordinator to help NDIS participants implement plans and build independence. You will work with participants, families, and service providers to coordinate supports and manage budgets to ensure sustainable outcomes.

Requirements include at least 1 year in the disability sector and a Diploma in a related human services field, with knowledge of NDIS funding and person-centered planning.

Qualifications

• Minimum 1 year experience in the disability sector.
• Diploma in a related human services field.
• Knowledge of NDIS funding categories.
• Understanding of person-centered planning approaches.
• Experience or interest in working with people with disability.
• Good organisational skills with ability to prioritise tasks.
• Skills in budget management and record-keeping.
• Developing understanding of disability services and quality standards.
• Ability to build rapport with participants, families and service providers.
• Problem-solving skills and a solutions-focused approach.
• Willingness to learn and adapt in a changing environment.

Responsibilities

• Understand participants' NDIS plan and funding categories.
• Identify needs, challenges, and goals.
• Connect to services and supports that are needed.
• Build skills to coordinate supports and services.
• Coordinate stakeholders to ensure cohesive support delivery.
• Assist with plan reviews and gathering evidence of outcomes.
• Liaise with the NDIA and other government agencies as needed.
• Monitor the quality and effectiveness of supports.
• Support participants to build capacity and increase independence.
• Identify opportunities for community engagement and social participation.
• Navigate significant life transitions.

Skills

Disability sector experience

NDIS funding knowledge

Person-centered planning

Budget management

Record-keeping

Communication skills

Team collaboration

Problem solving

Rapport building

Independence support

Willingness to learn

Education

Diploma in related human services field

Job description

SILC (Supporting Independent Living Co-operative) – Sydney CBD NSW

SILC is a NFP cooperative and a NDIS registered provider of supported independent living supports. SILC is committed to providing high-quality, person-centred support to individuals in our residential care facilities. We are looking for a compassionate and dedicated Support Coordinator to join our team and make a positive impact on the lives of our participants.

Job Overview:

The NDIS provides participants with funding to access a wide range of supports and services that help them achieve their goals, build independence, and engage meaningfully with their communities. The Support Coordinator provides capacity-building support to help participants implement their NDIS plans effectively.

The Support Coordinator will be a member of the SILC Support Coordination team and is responsible for assisting NDIS Participants (and their families) to:

• Understand their NDIS plan and the different funding categories
• Identify their needs, challenges, and goals
• Connect to the services and supports that they need
• Build skills to coordinate supports and services effectively
• Connect with appropriate service providers across various support categories
• Manage budgets and track funding utilization to ensure sustainability of supports
• Resolve service delivery issues and navigate challenges within the NDIS system
• Coordinate multiple stakeholders to ensure cohesive support delivery
• Assist with preparing for plan reviews and gathering evidence of outcomes
• Liaise with the NDIA and other government agencies as needed
• Monitor the quality and effectiveness of supports
• Support participants to build capacity and increase independence over time
• Identify opportunities for community engagement and social participation
• Assist in preparing for and navigating significant life transitions

The Support Coordinator will work collaboratively with participants, their families, and service providers to implement NDIS plans effectively and achieve meaningful outcomes. Activities will be agreed upon as part of a Service Agreement between SILC and the Participant, focusing on the individual needs and goals of each participant.

REQUIRED SKILLS AND ATTRIBUTES:

The Support Coordinator should have:

• A minimum of one (1) years' experience in the disability sector
• A minimum qualification of a Diploma in a related human services field
• Knowledge of NDIS funding categories and how they can be utilized
• Understanding of person-centered planning approaches
• Experience or interest in working with people with disability
• Good organisational skills with ability to prioritize tasks
• Skills in budget management and record-keeping
• A developing understanding of disability services and quality standards
• Ability to build rapport with participants, families, and service providers
• Problem-solving skills and a solutions-focused approach
• A desire to help people with disability achieve their goals and increase independence
• Willingness to learn and adapt in a changing environment
• Good communication and interpersonal skills
• A team player mentality and problem-solving attitude
• An ability to take responsibility for own actions
• Willingness to seek guidance when facing challenges
• Openness to different perspectives and experiences
• A commitment to representing our Co-op in an honest, ethical, and professional way

NDIS WORKER SCREENING:

This role is an identified risk-assessed role in accordance with theNational Disability Insurance Scheme (Practice Standards – Worker Screening) Rules 2018. Candidates must demonstrate a valid National Disability Insurance Scheme Worker Check (NDISWC) or evidence of obtaining one.

WORKING WITH CHILDREN CHECK:

Candidates must possess a valid Working With Children Check.

COVID-19 VACCINATION:

This role will require 3 doses of the COVID-19 vaccine.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional development and career progression.
• Access to employee well-being programs.