Support coordinator

Caringhub; Central Coast Council; On-site; AUD 52,000 - 76,000; Part time

Benefits offered by this job

Flexible casual employment

Competitive rates of pay

Supportive team environment

Training and development opportunities

Career progression in NDIS

Job summary

Caring hub is seeking a motivated NDIS Support Coordinator to join our Hamlyn Terrace team. The role focuses on participant engagement, onboarding, and referral development, with a strong emphasis on professional, ethical interactions aligned with NDIS requirements.

The position supports onboarding and communication with participants, families, and professionals, ensuring a seamless experience and robust network development within the NDIS sector.

Qualifications

• Experience in NDIS, disability, community services or client engagement.
• Strong relationships or networks within the NDIS sector.
• Experience in referrals, participant acquisition or client onboarding.
• Excellent communication, networking and relationship-building skills.
• Good understanding of NDIS, participant choice, privacy and safeguarding.

Responsibilities

• Build strong relationships with NDIS stakeholders.
• Develop referral networks and connect participants with Caring hub services.
• Support participant enquiries, intake and onboarding.
• Build relationships with participants, families and support networks.
• Clearly communicate Caring hub's services and options.
• Maintain accurate participant and stakeholder records.
• Ensure participant choice, privacy and consent are respected.
• Follow the NDIS Code of Conduct and safeguarding requirements.
• Collaborate with internal team for smooth onboarding.

Skills

NDIS knowledge

Relationship building

Stakeholder engagement

Onboarding experience

Education

Relevant qualification or industry experience

Job description

NDIS Support Coordinator – Participant Engagement & Onboarding

Caring Hub | Hamlyn Terrace, NSW 2259 | Casual

About the Role

Caring hub is looking for a motivated and people-focused NDIS Support Coordinator to join our team in Hamlyn Terrace.

This casual role is ideal for a relationship-focused individual who enjoys connecting with NDIS professionals and supporting participants to access the services and supports that best meet their needs.

The role will focus on participant engagement, referral development, client acquisition and onboarding, while ensuring all interactions are professional, ethical and aligned with NDIS requirements.

Key Responsibilities

• Build strong relationships with Support Coordinators, Plan Managers, LACs, allied health professionals and other NDIS stakeholders.
• Develop referral networks and identify opportunities to connect participants with Caring hub services.
• Support participant enquiries, intake and onboarding.
• Build positive relationships with participants, families and support networks.
• Clearly communicate Caring hub's services and support options.
• Maintain accurate participant and stakeholder records.
• Ensure participant choice, privacy, consent and professional boundaries are respected.
• Follow the NDIS Code of Conduct and relevant safeguarding requirements.
• Work closely with the internal team to ensure a smooth participant onboarding experience.

What We’re Looking For

• Experience in NDIS, disability, community services or client engagement.
• Strong relationships or networks within the NDIS sector.
• Experience in referrals, participant acquisition or client onboarding.
• Excellent communication, networking and relationship-building skills.
• Good understanding of NDIS, participant choice, privacy and safeguarding.
• Professional, reliable and participant-focused approach.
• Strong organisational and record-keeping skills.
• Ability to work independently and as part of a team.
• NDIS Worker Screening Check and other required checks, where applicable.
• Relevant qualification or industry experience is desirable.
• Current driver's licence and reliable transport, where required.

What We Offer

• Flexible casual employment.
• Competitive rates of pay.
• Supportive and collaborative team environment.
• Training and professional development opportunities.
• Opportunity to build your career within the NDIS and disability sector.
• A rewarding role where you can make a genuine difference in people's lives.
• A workplace that values respect, inclusion and person-centered practice.

About Caring Hub

Caring hub is a dedicated provider of aged care and disability support services, committed to helping people live independently and achieve their goals.

We provide compassionate, person-centred support and work closely with participants, families, healthcare professionals and community partners.

Our values are built around respect, integrity, inclusion and quality care.