Support Co-ordinator

Anuha; Gatton; On-site; AUD 65,000 - 90,000; Full time

Job summary

Anuha is seeking a dedicated Support Coordinator to help NDIS participants implement their plans, ensuring genuine choice in providers and smooth service delivery. You will conduct intake meetings, coordinate referrals, and maintain regular contact while supporting funding management.

Candidate should have experience in support coordination, strong organisational and communication skills, and the ability to work with diverse stakeholders.

Qualifications

• Experience as a Support Co-ordinator is an advantage.
• Well-developed organisational and time management skills with the ability to prioritise a number of tasks within set timeframes.
• Demonstrated high level of communication and interpersonal skills.
• Demonstrated ability to work within Microsoft Office and Human Resource Management Systems.
• Mature outlook with the ability to relate to and speak with a range of stakeholders.
• Ability to meet Key Performance Indicators.
• Demonstrated ability to use initiative and to work without supervision.
• Current Queensland Drivers Licence.
• Hold Positive Notice Card with Commission for Children and Young People (Blue Card).
• Hold current NDIS Worker Screening Card with Blue Card exemption.

Responsibilities

• Work with NDIS participants to understand and implement their plan.
• Ensure participants have genuine choice and control of potential service providers.
• Conduct the intake meeting with the participant and their family / supporters to assess their needs, confirm preferred communication, identify support and potential providers.
• Arrange referrals to therapist for assessments including functional capacity and behaviour assessments.
• Work with stakeholders to ensure projects / tasks / services are delivered.
• Ensure and record regular contact with the participant.
• Assist the participant or their representative to manage their funding.
• Assist participants with other requests including i.e. referrals for housing and completing relevant documentation.
• Liaise with providers i.e. allied health professionals to confirm participant needs, goals and available funding.
• Ensure Support Coordinator participant data is accurately entered into Anuha systems.

Skills

Support Co-ordinator experience

Organisational skills

Communication skills

MS Office / HRMS

Stakeholder engagement

Initiative / self-motivation

Meet KPIs

Tools

MS Office

HRMS

Job description

The Support Coordinator reports to the Disability Services Manager and is responsible for providing individualised support to NDIS participants. The Support Coordinator works with participants to implement supports within their plan to build capacity, manage the impacts of their disability and improve their health, well-being and participation within the community.

Key responsibilities

Work with NDIS participants to understand and implement their plan.

Ensure participants have genuine choice and control of potential service providers.

Conduct the intake meeting with the participant and their family / supporters to assess their needs, confirm preferred communication, identify support and potential providers.

Arrange referrals to therapist for assessments including functional capacity and behaviour assessments.

Work with stakeholders to ensure projects / tasks / services are delivered.

Ensure and record regular contact with the participant.

Assist the participant or their representative to manage their funding.

Assist participants with other requests including i.e. referrals for housing and completing relevant documentation.

Liaise with providers i.e. allied health professionals to confirm participant needs, goals and available funding.

Ensure Support Coordinator participant data is accurately entered into Anuha systems.

About you

Experience as a Support Co-ordinator is an advantage.

Well-developed organisational and time management skills with the ability to prioritise a number of tasks within set timeframes.

Demonstrated high level of communication and interpersonal skills.

Demonstrated ability to work within Microsoft office and Human Resource Management Systems.

Mature outlook with the ability to relate to and speak with a range of stakeholders.

Ability to meet Key Performance Indicators.

Demonstrated ability to use initiative and to work without supervision.

Current Queensland Drivers Licence.

Hold Positive Notice Card with Commission for Children and Young People (Blue Card).

Hold current NDIS Worker Screening Card with Blue Card exemption.

About us

Anuha is a project of Peace Lutheran Church Gatton. Anuha was established in July 1985 supporting people with disabilities across the Lockyer Valley. Today, Anuha has an established reputation for the provision of high-quality care, and offers services in Home Support, Community Access, Supported Employment, Community Housing, Support Coordination and Plan Management. We are committed to providing flexible and holistic support to people with disabilities, ensuring that the support is tailored to the individual and focuses on the person's abilities and goals.