Support at Home Care Partner - Client Budget & Navigation

Central Gippsland Health; Sale; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Social Club Application

Job summary

Central Gippsland Health in Sale, VIC, is seeking a Care Partner – Support at Home to work with clients and families, developing budgets and coordinating services under the Support at Home program. You will assess needs, support access to services, document activities for compliance and billing, and work with the team to ensure person‑centred, transparent care.

Experience in health or community services is preferred.

Qualifications

• Experience in health, aged care, or community services.
• Certificate III (or above) in community services, health, or related discipline; or equivalent training/experience.
• Sound knowledge of client-directed and partnership‑based models of care.
• Understanding of the My Aged Care system and Support at Home program.
• Understanding of client rights, responsibilities, and dignity of risk.
• Demonstrated ability to develop budgets and monitor financial arrangements with clients.

Responsibilities

• Act as the first point of contact for new and existing clients in Support at Home, with new enquiries and referrals allocated by the Team Leader and administrative staff forwarding phone messages and correspondence.
• Undertake holistic assessments and support planning in line with consumer‑directed care.
• Develop and maintain service agreements and individualised budgets.
• Ensure meticulous documentation of all client‑related activities, including time spent with clients, service coordination and follow‑up actions.
• Record client information, activity and time spent in line with Support at Home requirements to enable accurate client billing and reporting.

Skills

Health experience

Customer service

Budgeting

Documentation

Education

Certificate III in community services or related field

Tools

My Aged Care system

Job description

Central Gippsland Health in Sale, VIC, is seeking a Care Partner – Support at Home to work with clients and families, developing budgets and coordinating services under the Support at Home program. You will assess needs, support access to services, document activities for compliance and billing, and work with the team to ensure person‑centred, transparent care.

Experience in health or community services is preferred.