Care Partner - Support at Home

Central Gippsland Health; Sale; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Social Club Application

Job summary

Central Gippsland Health in Sale, VIC, is seeking a Care Partner – Support at Home to work with clients and families, developing budgets and coordinating services under the Support at Home program. You will assess needs, support access to services, document activities for compliance and billing, and work with the team to ensure person‑centred, transparent care.

Experience in health or community services is preferred.

Qualifications

• Experience in health, aged care, or community services.
• Certificate III (or above) in community services, health, or related discipline; or equivalent training/experience.
• Sound knowledge of client-directed and partnership‑based models of care.
• Understanding of the My Aged Care system and Support at Home program.
• Understanding of client rights, responsibilities, and dignity of risk.
• Demonstrated ability to develop budgets and monitor financial arrangements with clients.

Responsibilities

• Act as the first point of contact for new and existing clients in Support at Home, with new enquiries and referrals allocated by the Team Leader and administrative staff forwarding phone messages and correspondence.
• Undertake holistic assessments and support planning in line with consumer‑directed care.
• Develop and maintain service agreements and individualised budgets.
• Ensure meticulous documentation of all client‑related activities, including time spent with clients, service coordination and follow‑up actions.
• Record client information, activity and time spent in line with Support at Home requirements to enable accurate client billing and reporting.

Skills

Health experience

Customer service

Budgeting

Documentation

Education

Certificate III in community services or related field

Tools

My Aged Care system

Job description

Suggested bullet points

• Excellent benefits including salary packaging
• Challenging and rewarding work environment
• Friendly and supportive team environment

About Department

Home and community services are provided primarily in the client’s home, but also across CGH centres and in the community. The client group includes older people and people with a range of disabilities. From 1 November 2025, the Australian Government’s Support at Home Program replaces Home Care Packages. This new model focuses on individualised support, transparency in client budgets, and promoting independence and wellbeing. Care Partners play a central role in enabling clients to access and navigate this system.

About the Role

The Care Partner – Support at Home is responsible for working alongside clients and their families to:

• Understand their needs, goals and preferences.
• Support access to appropriate services and supports, both within CGH and externally.
• Develop and monitor client budgets, ensuring transparency and compliance.
• Assist clients to navigate the Support at Home system, including My Aged Care, service agreements and contribution arrangements (discussing contribution rates with clients as part of budget management to ensure they understand their out-of-pocket expenses. Finance will continue to issue invoices and process payments).
• Accurately document and record client information, , services, and time spent with clients to support compliance, transparency and billing.

Duties

• Act as the first point of contact for new and existing clients in Support at Home, with new enquiries and referrals allocated by the Team Leader (taking into account client caseloads) and administrative staff forwarding phone messages and correspondence.
• Undertake holistic assessments and support planning, in line with the principles of consumer‑directed care.
• Develop and maintain service agreements and individualised budgets.
• Ensure meticulous documentation of all client‑related activities, including time spent with clients, service coordination, and follow‑up actions.
• Record client information, activity and time spent in line with Support at Home requirements to enable accurate client billing and reporting. Finance will continue to process billing, which is reliant on Care Partner documentation.

Qualifications, Skills and Experience

• Experience in health, aged care, or community services.
• Certificate III (or above) in community services, health, or related discipline; or equivalent training/experience.
• Sound knowledge of client-directed and partnership‑based models of care.
• Understanding of the My Aged Care system and Support at Home program.
• Understanding of client rights, responsibilities, and dignity of risk.
• Demonstrated ability to develop budgets and monitor financial arrangements with clients.

Benefits

• Salary packaging
• Employee Assistance Program
• Social Club Application

Additional Information

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate and obtaining a Working with Children Check.

At CGH we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive. We value inclusion and diversity and encourage applicants from culturally and linguistically diverse backgrounds.

CGH encourages Aboriginal and Torres Strait Islander peoples to consider application to this position.

About Central Gippsland Health

Central Gippsland Health Central Gippsland Health (CGH) is a sub‑regional health service and the major provider of health and aged care services in the Wellington Shire. CGH is located in the City of Sale which is 215 km east of Melbourne. The City of Sale is an ideal access point for the magnificent Gippsland Lakes, 90 Mile Beach and the Victorian Alps. CGH provides acute care as part of an integrated service delivery model across Wellington Shire and beyond. The service provides beds across three campuses (Sale, Maffra and Heyfield). Acute services include a full‑time emergency department, critical care unit, neonatal critical care unit, three operating theatres, day procedure unit, oncology and dialysis services in addition to general medical and services and sub‑acute services including rehabilitation. CGH also provides aged care and community services in the Wellington Shire and beyond. We operate four residential aged care homes located in Sale, Maffra, and Heyfield delivering high-quality, person‑centred care in supportive and homelike environments. CGH provides a wide range of community‑based services that support people to remain healthy, active and independent in their own homes. This includes the provision of Support at Home, Commonwealth Home Support Programs, and other in‑home services tailored to individual needs. Our integrated model of care is supported by a multidisciplinary allied health team offering physiotherapy, dietetics, occupational therapy, speech pathology, and social work. We also provide accessible public dental services to enhance community wellbeing. CGH is also a leading teaching hospital, affiliated with Monash University's School of Rural Health and provides placements and clinical experience for students. CGH encourages Aboriginal and Torres Strait Islander peoples to consider application to this position.