Support and Engagement Coordinator

Independence Australia; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Independence Australia is seeking a proactive Coordinator to support our Support Workers and guide workforce engagement in a dynamic disability services environment. You will drive onboarding, compliance, and training initiatives while coordinating service-related administration from our West Footscray hub.

Join a collaborative, values-driven team focused on safe, high-quality, person-centred care. The role offers standard full-time hours with potential hybrid work arrangements, and exposure to

Qualifications

• 2+ years in community engagement, disability services, or a related sector.
• Certificate IV (or higher) in Community Services, Disability, Mental Health, or Peer Work.
• Strong understanding of NDIS Support Worker environments, onboarding protocols, and service coordination practices.
• Proficiency with Carelink, Monday.com and Microsoft 365.

Responsibilities

• Coordinate Support Worker communications and engagement, providing guidance, mentoring and support to help Support Workers deliver safe, high-quality and person-centred services.
• Monitor, track and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, WWCC, and related onboarding documents.
• Develop structured training schedules, assign required online training modules and assist in facilitating learning initiatives across the workforce.
• Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
• Work collaboratively within a close-knit team to meet key performance targets, refine engagement practices and ensure privacy and document standards are maintained.

Skills

Communication

Time management

Teamwork

Tech proficiency

Education

Certificate IV in Community Services/Disability/Mental Health/Peer Work

Tools

Carelink

Monday.com

Microsoft 365

Job description

Independence Australia – West Footscray VIC

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

Operating within our Services department working within a small supportive team, you will play a critical role in enabling and guiding our Support Workers to successfully fulfill their roles.

You will act as a key point of contact for our Support Workers, providing guidance, mentoring and workforce support, coordinating engagement, training and compliance activities, and assisting with the resolution of workforce matters to ensure our team is equipped to deliver safe, high‑quality, person‑centred services.

This role offers standard full‑time hours (Monday to Friday) with potential hybrid working opportunities, based out of our West Footscray Head Office.

What you will do

• Support Worker Guidance & Engagement: Coordinate Support Worker communications and engagement activities, providing guidance, mentoring and support to help Support Workers deliver safe, high‑quality and person‑centred services.
• Compliance Monitoring & Systems Tracking: Track, monitor, and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, Working with Children Checks (WWCC), and related onboarding documents.
• Training Coordination: Develop structured training schedules, assign required online training modules and assist in facilitating learning initiatives across the workforce.
• Service Coordination & Administration: Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
• Team Collaboration & Continuous Improvement: Work collaboratively within a close‑knit team to meet key performance targets, refine engagement practices, and ensure privacy and document standards are maintained.

About you

You are an upbeat, collaborative, and organized professional—a supportive team player who thrives in a fast‑paced environment and possesses a genuine passion for enabling Support Workers in the disability sector.

• Qualifications & Experience: 2+ years of experience in community engagement, disability services, or a related sector, backed by a Certificate IV (or higher) in Community Services, Disability, Mental Health, or Peer Work.
• Sector & Support Worker Depth: Strong understanding of NDIS Support Worker environments, onboarding protocols, and service coordination practices.
• Technical Literacy & Systems Aptitude: Strong digital proficiency with experience navigating systems such as Carelink, Monday.com, and Microsoft 365, with a high level of comfort learning new technologies.
• Communication & Support Skills: Outstanding interpersonal and written communication skills with a professional, empathetic approach and strong time‑management skills.
• Mandatory Compliance: Valid NDIS Worker Screening Check, Working with Children Check (WWCC), and completion of the NDIS Worker Orientation Module (or willingness to obtain prior to start).

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:

• Competitive Salary Packaging: Maximize your take‑home pay through our generous social enterprise tax benefits.
• Professional Growth: Capitalize on ongoing learning and development opportunities in a role where professional growth is active and supported.
• Flexible Work Options: Enjoy standard Monday–Friday hours with potential hybrid working opportunities centered around our West Footscray location.
• A Supportive Culture: Work within a tight‑knit, values‑driven team that prioritises equity, empathy, respect, and quality.
• Direct Sector Impact: See the tangible, positive rewards of your support reflected directly in workforce capability and community outcomes.

Work with Purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well‑being and lifestyle, whether it’s in their own home, local community or in our residential facilities.

As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives

Commitment to Diversity

Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on *******@iagroup.org.au.