NDIS Engagement & Training Coordinator

Independence Australia; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Independence Australia is seeking a proactive Coordinator to support our Support Workers and guide workforce engagement in a dynamic disability services environment. You will drive onboarding, compliance, and training initiatives while coordinating service-related administration from our West Footscray hub.

Join a collaborative, values-driven team focused on safe, high-quality, person-centred care. The role offers standard full-time hours with potential hybrid work arrangements, and exposure to

Qualifications

• 2+ years in community engagement, disability services, or a related sector.
• Certificate IV (or higher) in Community Services, Disability, Mental Health, or Peer Work.
• Strong understanding of NDIS Support Worker environments, onboarding protocols, and service coordination practices.
• Proficiency with Carelink, Monday.com and Microsoft 365.

Responsibilities

• Coordinate Support Worker communications and engagement, providing guidance, mentoring and support to help Support Workers deliver safe, high-quality and person-centred services.
• Monitor, track and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, WWCC, and related onboarding documents.
• Develop structured training schedules, assign required online training modules and assist in facilitating learning initiatives across the workforce.
• Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
• Work collaboratively within a close-knit team to meet key performance targets, refine engagement practices and ensure privacy and document standards are maintained.

Skills

Communication

Time management

Teamwork

Tech proficiency

Education

Certificate IV in Community Services/Disability/Mental Health/Peer Work

Tools

Carelink

Monday.com

Microsoft 365

Job description

Independence Australia is seeking a proactive Coordinator to support our Support Workers and guide workforce engagement in a dynamic disability services environment. You will drive onboarding, compliance, and training initiatives while coordinating service-related administration from our West Footscray hub.

Join a collaborative, values-driven team focused on safe, high-quality, person-centred care. The role offers standard full-time hours with potential hybrid work arrangements, and exposure to