Engagement & Support Coordinator — Hybrid, Purpose-Driven

Independence Australia Group; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary Packaging

Professional Growth

Flexible Work Options

A Supportive Culture

Direct Sector Impact

Job summary

Independence Australia Group is seeking a driven coordinator to guide and support our Support Workers within the Services department at West Footscray. You will mentor, engage and coordinate onboarding, training and compliance activities to ensure safe, high-quality, person-centred services.

This full-time, hybrid role offers Monday–Friday hours with opportunities to develop systems, maintain data records, and collaborate with a close-knit team dedicated to empowering people living with

Qualifications

• 2+ years of experience in community engagement, disability services, or a related sector, backed by a Certificate IV (or higher) in Community Services, Disability, Mental Health, or Peer Work.
• Strong understanding of NDIS Support Worker environments, onboarding protocols, and service coordination practices.
• Strong digital proficiency with experience navigating systems such as Carelink, Monday.com, and Microsoft 365, with a high level of comfort learning new technologies.
• Outstanding interpersonal and written communication skills with a professional, empathetic approach and strong time-management skills.
• Valid NDIS Worker Screening Check, Working with Children Check (WWCC), and completion of the NDIS Worker Orientation Module (or willingness to obtain prior to start).

Responsibilities

• Coordinate Support Worker communications and engagement activities, providing guidance, mentoring and support to help Support Workers deliver safe, high-quality and person-centred services.
• Track, monitor, and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, Working with Children Checks (WWCC), and related onboarding documents.
• Develop structured training schedules, assign required online training modules and assist in facilitating learning initiatives across the workforce.
• Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
• Work collaboratively within a close-knit team to meet key performance targets, refine engagement practices, and ensure privacy and document standards are maintained.

Skills

Community engagement

Disability services

Communication & Support Skills

Technical Literacy & Systems Aptitude

Education

Certificate IV or higher in Community Services / Disability / Mental Health / Peer Work

Tools

Carelink

Monday.com

Microsoft 365

Job description

• Access to salary packaging benefits to increase your take home pay.
• Make an impact with purpose driven work that benefits your community.
• Work with purpose in a supportive and inclusive social enterprise team.

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

Operating within our Services department working within a small supportive team, you will play a critical role in enabling and guiding our Support Workers to successfully fulfill their roles.

You will act as a key point of contact for our Support Workers, providing guidance, mentoring and workforce support, coordinating engagement, training and compliance activities, and assisting with the resolution of workforce matters to ensure our team is equipped to deliver safe, high-quality, person-centred services.

This role offers standard full-time hours (Monday to Friday) with potential hybrid working opportunities, based out of our West Footscray Head Office.

What you will do

• Support Worker Guidance & Engagement: Coordinate Support Worker communications and engagement activities, providing guidance, mentoring and support to help Support Workers deliver safe, high-quality and person-centred services.
• Compliance Monitoring & Systems Tracking: Track, monitor, and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, Working with Children Checks (WWCC), and related onboarding documents.
• Training Coordination: Develop structured training schedules, assign required online training modules and assist in facilitating learning initiatives across the workforce.
• Service Coordination & Administration: Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
• Team Collaboration & Continuous Improvement: Work collaboratively within a close-knit team to meet key performance targets, refine engagement practices, and ensure privacy and document standards are maintained.

About you

You are an upbeat, collaborative, and organized professional—a supportive team player who thrives in a fast-paced environment and possesses a genuine passion for enabling Support Workers in the disability sector.

• Qualifications & Experience: 2+ years of experience in community engagement, disability services, or a related sector, backed by a Certificate IV (or higher) in Community Services, Disability, Mental Health, or Peer Work.
• Sector & Support Worker Depth: Strong understanding of NDIS Support Worker environments, onboarding protocols, and service coordination practices.
• Technical Literacy & Systems Aptitude: Strong digital proficiency with experience navigating systems such as Carelink, Monday.com, and Microsoft 365, with a high level of comfort learning new technologies.
• Communication & Support Skills: Outstanding interpersonal and written communication skills with a professional, empathetic approach and strong time-management skills.
• Mandatory Compliance: Valid NDIS Worker Screening Check, Working with Children Check (WWCC), and completion of the NDIS Worker Orientation Module (or willingness to obtain prior to start).

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:

• Competitive Salary Packaging: Maximize your take-home pay through our generous social enterprise tax benefits.
• Professional Growth: Capitalize on ongoing learning and development opportunities in a role where professional growth is active and supported.
• Flexible Work Options: Enjoy standard Monday–Friday hours with potential hybrid working opportunities centered around our West Footscray location.
• A Supportive Culture: Work within a tight-knit, values-driven team that prioritises equity, empathy, respect, and quality.
• Direct Sector Impact: See the tangible, positive rewards of your support reflected directly in workforce capability and community outcomes.

Work with Purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.

As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.

Independence Australia Group includes Independence Australia, Zest Care, and Possability Group. Read more about our story at independenceaustralia.com.au

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity

Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on [e-mail].

Sign up for our newsletter to get the latest news, expert advi ce, and community stories delivered straight your inbox.

By Providing your email address, you agree to receive updates from us. You can unsubscribe at any time

First name

Contact email

Thank you for subscribing to our Health & Self newsletter.