Support Analyst - Customer-First IT (Hybrid)

TELUS Agriculture & Consumer Goods; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package with annual

2 dedicated Wellbeing Days annually, +

Employee Assistance Program (EAP)

Flexible work arrangements - remote +\

Award-winning development program

Career mobility across local and全球

LinkedIn Learning access

Diversity & Inclusiveness groups

Job summary

TELUS Agriculture & Consumer Goods in Sydney is seeking a proactive Level 1 Support Analyst to join our support team. You’ll provide frontline technical support, troubleshoot issues, and help ensure applications run smoothly.

This hybrid role offers Thursday in‑office collaboration with potential extra days as needed. We welcome recent graduates and candidates with about 12 months’ experience who are eager to learn, grow, and deliver excellent customer service.

Qualifications

• Bachelor's degree in IT or related discipline.
• Full Australian working rights.
• Curious mindset and willingness to learn new technologies.
• Strong communication and customer-facing skills.
• Familiarity with Windows and Unix/Linux environments.
• Understanding of XML, relational databases and SQL basics.
• Analytical thinking and problem-solving ability.
• Collaborative and proactive attitude.

Responsibilities

• Be the first point of contact for customers with technical support.
• Troubleshoot issues and ensure timely resolution per SLAs.
• Create, manage and track support tickets.
• Monitor applications and services, escalate as needed.
• Collaborate with experienced analysts to troubleshoot across environments.
• Build relationships through clear communication and a solutions focus.
• Support the implementation and rollout of new applications and services.
• Continuously expand your technical knowledge in a collaborative team.

Skills

Bachelor's degree in IT

Windows

Unix/Linux

XML

SQL

MySQL

Analytical thinking

Communication skills

Customer focus

Problem-solving

Collaborative

Willingness to learn

Education

Bachelor's Degree in IT or related discipline

Tools

Windows

Unix/Linux

XML

SQL

MySQL

Job description

TELUS Agriculture & Consumer Goods in Sydney is seeking a proactive Level 1 Support Analyst to join our support team. You’ll provide frontline technical support, troubleshoot issues, and help ensure applications run smoothly.

This hybrid role offers Thursday in‑office collaboration with potential extra days as needed. We welcome recent graduates and candidates with about 12 months’ experience who are eager to learn, grow, and deliver excellent customer service.