Supply Chain & Customer Facing Specialist

Randstad; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Randstad in Macquarie Park is hiring a Supply Chain & Customer-facing Specialist on a hybrid 12-month contract. You will manage order-to-cash and outbound logistics, liaise with internal teams, distributors, 3PLs, and customers, while upholding GMP/GDP compliance and cost-efficient operations. Strong data, process, and communication skills are essential to thrive under tight deadlines.

Qualifications

• Bachelor's degree or equivalent.
• Healthcare/Pharmaceutical supply chain experience desirable.
• GMP/GDP compliance knowledge.
• ERP systems and MS Office proficiency.
• Strong English communication skills.

Responsibilities

• Oversee order-to-cash processes and outbound logistics.
• Coordinate with internal units, distributors, 3PLs and customers.
• Identify cost-reduction opportunities in transportation.
• Contribute to SOP reviews and functional projects.
• Resolve day-to-day operational issues while maintaining quality and safety.

Skills

Supply chain process knowledge

Customer liaison

Quality and compliance

Data accuracy

Problem solving

Negotiation

Team player

English communication

Education

Bachelor's degree or equivalent

Tools

ERP systems

MS Office

Database management

Data analytics

Job description

Supply Chain & Customer Facing Specialist

Supply Chain & Customer-facing Specialist

• Location: Macquarie Park


• Work Type: Hybrid, 12-month contract


• Vital role supporting operations for a global healthcare leader

About the Role

Reporting directly to the Warehouse and Distribution Manager ANZ, you will play a pivotal role in facilitating the seamless order-to-cash process, outbound logistics, and providing exceptional support to both internal and external stakeholders. You will ensure all operations maintain strict quality, compliance, and cost efficiencies to support ongoing business growth.

Key Responsibilities

• Oversee commercial and non-commercial movements of goods in compliance with GMP/GDP guidelines, internal SOPs, and international custom regulations.


• Timely processing of sales orders, ensuring high accuracy in invoicing and financial transaction integrity.


• Maintain strong communication with key internal business units, distributors, 3PL partners, and customers to ensure deliveries arrive on time and in full.


• Identify and implement cost-reduction proposals in transportation and actively contribute to process improvements, SOP reviews, and functional projects.


• Actively resolve day-to-day operational issues while ensuring adherence to strict quality and safety frameworks.

Required Skills & Experience

• To be successful in this role, you will bring a strong mixture of supply chain process knowledge, exceptional customer liaison skills, and a commitment to quality.


• Previous experience within the Healthcare or Pharmaceutical supply chain is highly desirable.


• Sound understanding of GMP / GDP compliance and regulatory processes.


• Experience with ERP systems, MS Office suite, basic database management, and data analytics.


• Solid understanding of end-to-end supply chain processes and basic finance/accounting concepts.


• Tertiary qualifications (Bachelor's degree or equivalent).


• Advanced oral and written English communication skills.


• Thrives under pressure, handles tight deadlines, and manages change effectively.


• Excellent team player with strong negotiation and problem-solving abilities.


• Sharp eye for data accuracy, detail, and process efficiency.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.