Supervisor | Marsden Park, NSW

Estorelogistics; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

eStore Logistics is a market-leading eCommerce and omni-channel 3PL with eight fulfilment centres across Australia. We are seeking a motivated Supervisor to direct and coordinate site operations, ensuring safety, efficiency and regulatory compliance.

Reporting to the Site Manager, you will onboard and train team members, manage daily tasks, coordinate workflows, handle inventory issues, and mentor staff to deliver excellent service to our clients.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Strong written and spoken communication.
• Ability to train and onboard new team.
• Leadership and interpersonal skills.
• Knowledge of WMS and pick technologies.
• Strong organization and time management.
• Analytical problem-solving abilities.
• Cost control awareness.
• Customer service mindset in a 3PL context.
• Understanding of KPI concepts for managing a business unit.

Responsibilities

• Onboard and train team members in eStore's standards and methods.
• Execute daily tasks in your allocated area.
• Coordinate work assignments and workflows.
• Provide first level escalation and resolutions of inventory issues.
• Manage time and attendance for the team.
• Oversee inventory management including counts and storage.
• Ensure daily reporting and accountability of working areas.
• Respond to customer queries diligently and respectfully.
• Provide guidance and mentor a team to collaborate and win as a team.

Skills

Leadership

Communication

WMS knowledge

Time management

Problem solving

Attention to detail

Cost control

KPI familiarity

Team onboarding

Customer service mindset

Tools

Warehouse Management System (WMS)

Job description

As an equal opportunity employer, eStore is committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential, and individual differences are celebrated.
Who are we?
eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, having a strong reputation as the trusted fulfilment partner for our clients which include Australia’s largest pure play online retailer, Australia’s largest online furniture retailer, more than 10 of Australia’s top 50 eCommerce businesses and many iconic retailers which have a retail store and eCommerce presence.
We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has eight fulfilment centres (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots at its Victorian sites and continues to cement itself as a market leader in the 3PL space. Our business is growing super-fast and that's why we need your help.
What are we looking for?
Reporting to the Site Manager, eStore Logistics are seeking a motivated individual to fulfil the role of Supervisor. You will need to own your role and contribute to an environment of continuous improvement and lead by example.
The role is to direct, coordinate, supervise and achieve service objectives regarding all site operations, ensuring that tasks are completed in the safest and most efficient manner in line with agreed standards in operational procedures, strategy and in a manner always ensuring regulatory and legislative compliance.
What will you do?

• Onboard and train team members in eStore's standards and methods
• Execution of daily tasks in your allocated area
• Work assignment and workflow coordination
• First level escalation and resolutions of inventory issues
• Manage time and attendance
• Inventory management (counts, storage, waste)
• Working areas are cleared and reported on daily
• Respond to customer queries diligently and respectfully
• Provide guidance and mentor a team to collaborate and win as a team

What skills will you have?

• Minimum 3 years’ experience in a similar role
• Sound communication skills, both oral and written
• Ability to deliver training and onboarding of new team
• Leadership and interpersonal skills
• Understanding of WMS and various pick technologies
• Organisation and time management
• Problem-solving
• Attention to detail and strong analytical skills
• Awareness of effective cost control
• Understanding of the concept of providing a service to a client, in a third-party eCommerce environment
• Understanding of the use of Key Performance Indicators in the management of a business unit
• Ability to build relationships with diverse individuals, stakeholders and customers to build brand awareness and an inclusive culture

Additional requirements:

• Prepared to undertake any additional training to complement the operation
• During short peak periods there may be a requirement to work weekends and after hours

Why eStore Logistics?
We are an exciting business with a lot of opportunities to gain exposure within a rapidly changing industry. This is a role you can really own and add value to the organisation. This role will give you the opportunity to build on, improve and create frameworks across Operations functions, giving you the freedom to make your mark. As the company grows, this position will have many opportunities to grow with us.