Warehouse & Home Delivery Operations Manager - SA/NT

Early Settler; Adelaide; On-site; AUD 80,000 - 110,000; Full time

Job summary

Early Settler in Adelaide CBD seeks a Retail Warehouse Operations Supervisor to lead our delivery hub serving SA and NT. You will own end‑to‑end warehouse and home delivery operations, including scheduling, safety, and performance management.

You will drive inventory accuracy, dispatch efficiency and customer satisfaction while managing labour, costs and third‑party partners. A hands‑on leader with strong collaboration across teams and stores.

Qualifications

• At least five years’ experience across warehouse, distribution, transport, last‑mile or home delivery operations.
• Experience managing a regional hub or comparable high‑volume operation.
• Proven experience leading teams and managing third‑party delivery partners.
• Strong record of improving safety, service, productivity, inventory accuracy and operating costs.
• Experience in furniture, bulky goods or multi‑site retail preferred.

Responsibilities

• Own the daily and weekly operating plan across inbound freight, receipting, storage, picking, dispatch, customer collections and deliveries.
• Ensure customer orders are complete, accurate and ready within promised timeframes.
• Lead the end‑to‑end home delivery experience, including scheduling, capacity, customer communication and issue resolution.
• Manage third‑party delivery partners against service, safety, compliance and cost expectations.
• Improve inventory accuracy while reducing damage, stock variance, failed deliveries and avoidable re‑deliveries.
• Build a strong safety culture across manual handling, loading, unloading, equipment, racking and warehouse operations.
• Manage labour, delivery and controllable costs without compromising safety or customer experience.
• Use performance data to identify issues, improve productivity and deliver sustainable operational change.
• Partner with SA management, Regional leadership, Supply Chain, Customer Experience and Support Office teams.

Skills

Team leadership

Third-party delivery

Warehouse operations

Delivery scheduling

RF scanning

Tools

RF scanning

Job description

Introduction:

Ready to lead a critical operation where every order and delivery shapes the customer’s experience?

Early Settler has been helping Australians and New Zealanders create homes they love since 1985. With more than 65 stores across both countries, we’re known for stylish, affordable and built-to-last furniture and homewares.

We’re looking for an experienced Retail Warehouse Operations Supervisor to lead our Adelaide CBD delivery hub - the only Early Settler hub servicing customers and stores across SA and NT. This role is warehouse is based at our Adelaide retail site.

This is a visible, hands‑on role with end‑to‑end accountability for our store warehouse operations, inventory accuracy, customer order fulfilment, dispatch, home delivery, delivery partners, safety and team performance.

Description

We’re after someone who can:

• Own the daily and weekly operating plan across inbound freight, receipting, storage, picking, dispatch, customer collections and deliveries
• Ensure customer orders are complete, accurate and ready within promised timeframes
• Lead the end‑to‑end home delivery experience, including scheduling, capacity, customer communication and issue resolution
• Manage third‑party delivery partners against clear service, safety, compliance and cost expectations
• Improve inventory accuracy while reducing damage, stock variance, failed deliveries and avoidable re‑deliveries
• Build a strong safety culture across manual handling, loading, unloading, equipment, racking and warehouse operations
• Manage labour, delivery and controllable costs without compromising safety or customer experience
• Use performance data to identify issues, improve productivity and deliver sustainable operational change
• Partner effectively with SA management, Regional leadership, Supply Chain, Customer Experience and Support Office teams

What you’ll bring

• At least five years’ experience across warehouse, distribution, transport, last‑mile or home delivery operations
• Experience managing a regional hub or comparable high‑volume operation
• Proven experience leading teams and managing third‑party delivery partners
• A strong record of improving safety, service, productivity, inventory accuracy and operating costs
• Experience in furniture, bulky goods or multi‑site retail will be highly regarded
• Sound knowledge of warehouse systems, RF scanning, inventory control, dispatch and delivery scheduling
• Strong understanding of WHS, contractor management and applicable Chain of Responsibility obligations
• Confidence working with operational KPIs, labour plans, budgets and delivery‑cost data
• Clear communication, strong judgement and the ability to manage complex customer escalations
• A current driver’s licence. A forklift high‑risk work licence or relevant logistics qualifications will be highly regarded
• Flexibility to support early starts, weekends and peak trading periods when required

Skills and Experiences

• Applicants must be an AU citizen, resident, or hold valid working rights in Australia.

Why you’ll love Early Settler

• A critical role with influence across two markets
• The opportunity to improve systems, service and customer outcomes
• A collaborative, values‑led culture where practical ideas are encouraged
• Strong exposure to Retail, Supply Chain and senior business leaders
• The chance to build a capable team and create an operation you can be proud of

Love building strong teams, improving operations and creating delivery experiences customers can rely on?

Early Settler celebrates diversity and is committed to creating an inclusive workplace. If you require adjustments during the recruitment process, please let us know.

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications received, only successful applicants will be contacted for an interview.