Team Leader, Hospitality

Arts Centre Melbourne; Melbourne; On-site; AUD 51,000 - 62,000; Full time

Benefits offered by this job

Complimentary tickets

Discounts at food & beverage outlets

Discounted commuter benefits and on‑s­

Onsite parking

Wellbeing activities and development

Job summary

Arts Centre Melbourne is seeking a Team Leader for Hospitality to guide the service teams at Wirths and the Deli, ensuring exceptional guest experiences in a fast-paced, high‑volume environment.

You will lead a skilled hospitality team, manage rosters, uphold food safety standards, and collaborate with management to create an iconic Melbourne venue. Experience in bar operations and wine knowledge is essential.

Qualifications

• Current RSA certificate is required.
• Experience leading a team in a fast-service bar environment.
• Bar-person experience in a team setting.
• Knowledge of food handling standards and OHS compliance.
• Strong customer service delivery.
• Advanced barista skills, cocktail knowledge and regional wine knowledge.
• Proficient use of Microsoft Outlook and Excel.
• Barista experience is essential.

Responsibilities

• Lead hospitality team to deliver high‑quality service.
• Oversee operations at Wirths Café and Deli and assist other venues as needed.
• Ensure safety and food handling standards are followed.
• Manage rostering and overtime in advance.
• Deliver exceptional customer service and team development.

Skills

RSA certificate

Team leadership

Barista skills

Cocktail knowledge

Wine knowledge

Microsoft Excel

Microsoft Outlook

Tools

Microsoft Suite

Outlook

Excel

Job description

About the Role

The Team Leader, in conjunction with the Hospitality management team, will lead the team effectively to create an iconic Melbourne venue by following the core values of both Hospitality and the Arts Centre Melbourne as a whole.

• Wirths Cafe serves as a central gathering place for staff at Arts Centre Melbourne in the Theatres building, in addition to artists, performers and technical crew. It offers a thoughtfully curated selection of sandwiches and pastries, alongside a salad buffet and a rotating menu of daily specials.
• The Deli is located in the Australian Ballet Centre and serves nutritious meals and takeaway options for students, employees, performers and crew.
• You will work primarily in Deli & Wirths, but must be flexible as you may be required to assist other venues as needed.

This position is a fantastic opportunity for existing Hospitality team members, with overtime conditions and fortnightly rosters in advance.

Full time ongoing position. Band 1.3.19 $56,355.52 + 12% Superannuation

Your Skills and Experience

• Current RSA Certificate
• Experience in effectively leading the performance of a team in a fast service bar environment
• Experience as a bar-person in a team environment
• Experience and knowledge of food handling standards and OHS compliance
• Experience in the delivery of customer service excellence
• Advance barista skills, cocktail knowledge and regional wine knowledge
• Experience using Microsoft Suite, particularly Outlook and Excel.
• Barista experience (essential)

Position Description - Hospitality Team Leader 2026.pdf

About the Team

The Hospitality team sits within the Destination and Audience Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl. The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

Enjoy Team Member Benefits

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members and specific counsellors for members of the LGBTQIA+ community and People of Colour.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to [e-mail].

At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.