Supervisor - Car Wash (Full-Time)

Avis Budget Group; Cairns Regional; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

5 Weeks of Annual Leave

Bonuses

Staff discounts on car rental

Full training provided

Wellbeing programme

Job summary

Avis Budget Group in Cairns Airport, QLD is seeking a Lead Vehicle Service Agent to guide a small team of Vehicle Service Agents, ensuring vehicles are cleaned and ready for customers. The role includes small-team supervision, fleet shuttling, and maintaining high quality standards. Training is provided and a supportive culture is emphasized.

Qualifications

• Lead a small team to ensure vehicles are washed and cleaned to standard.
• Drive fleet between wash and counter locations and manage fleet/shuttle
• Coach and supervise staff; liaise with Duty Managers
• Assist customers with inquiries in a positive manner
• Maintain quality standards and follow processes

Responsibilities

• Supervise a small team to ensure vehicles are washed and cleaned to standard, coaching as needed.
• Coordinate fleet movements between wash bays and counter areas.
• Monitor check-in and rental bay levels with Return Agents and Duty Managers.
• Support efficient operation of the wash bay and fleet management onsite.
• Provide friendly assistance to customers and respond to inquiries.

Skills

Team leadership

Customer service

Shift coordination

Vehicle washing

Driving (manual & automatic)

Basic computer skills

Job description

Time to step up into a people leadership position? We have an opportunity for what we call a Lead Vehicle Service Agent to guide our team of Vehicle Service Agents and ensure we are delivering a superior service to our customers.Cairns Airport, QLD locationCompetitive Hourly Rate + Loadings + BonusesFulltime Permanent role (38h/w)5 Weeks of Annual LeaveTraining provided to help you achieve your goals & reach your potentialSupportive, friendly, and caring cultureLarge, stable global organisationOpportunity to grow and move internally within our businessAbout the RoleAs our Car Wash Supervisor or what we call Leading Hand you will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to the customer in a timely manner.Your duties will include the supervision of a small team, shuttling fleet between the wash and counter locations, cleaning cars including both the interior and exterior as well as completing other adhoc duties as required.Duties and ResponsibilitiesSupervise a small team to ensure vehicles are washed and cleaned following processes and to required standard, providing coaching to team as required.Liaise with Duty Managers to discuss and organise fleet, staff and general shift requirements.Conduct regular checks and communicate with Return Agents to monitor check in volumes and rental bay levels.Clean interior and exterior of vehicles according to quality standards.General tasks that support the efficient running of the wash bay area and fleet management onsite.Assisting customers with inquiries, concerns and requests in a positive and friendly manner where required.Skills & ExperienceHold a full and valid driver's licence, with the ability to drive both manual and automatic vehicles in a range of sizesHave some experience leading small teamsEnjoy working in a team environment, however you will be self-directed and able to work independently when requiredBe passionate about delivering an exceptional product to our customersValue quality workmanship and take pride in each vehicle you deliverDemonstrate initiative by continually looking for your next task without being askedPossess basic computer skills and the aptitude to learn administrative tasksBenefits and PerksCompetitive Rate & Loadings (average annual earnings $65-70k) + performance Bonuses5 Weeks of Annual LeaveEmployee discounts on car rental across Avis Budget GroupFull training provided to help you achieve your goals & reach your potentialWellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsAccess to discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much moreEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.CairnsQueenslandAustralia