Clinical Services Practice Coordinator

Australian Institute Of Sport; Canberra; On-site; AUD 72,000 - 86,000; Full time

Benefits offered by this job

Flexible working arrangements

Training allowances

L&D calendar access

Generous superannuation 15.4%

AIS Shop discount

Clearinghouse for Sport access

Free onsite parking

Job summary

Australian Institute Of Sport (AIS) in Canberra seeks a motivated Receptionist to deliver professional frontline reception and appointment management for AIS Clinical Services, with administrative support to the Clinical Services staff.

The role focuses on coordinating bookings, managing the schedule, assisting with travel for staff and visitors, and providing confidential, high-quality service within a clinical setting.

Qualifications

• Working with Vulnerable People Clearance for ACT.
• Current First Aid and CPR Certificates or willingness to obtain.
• Experience in reception role with multitasking ability.
• Proficiency in Microsoft Office applications or similar.
• Understanding of confidentiality in a clinical practice setting.

Responsibilities

• Provide professional frontline reception services including call management, appointment bookings, room bookings, and maintain a professional reception area.
• Maintain the practice schedule and equipment via practice management software and spreadsheets.
• Provide administrative support to the Chief Medical Officer (CMO).
• Support the Clinical Services team with athlete servicing, record keeping, and referrals.
• Arrange and coordinate meetings, workshops, seminars, conferences, and travel for staff and visitors.
• Assist with basic financial tasks such as producing and sending invoices.

Skills

Vulnerable People Clearance

First Aid & CPR

Reception experience

Microsoft Office

Confidentiality in clinical setting

Tools

Microsoft Office

Job description

• $72,342 - $86,063 + 15.4% superannuation - ASC Grade 3
• Canberra
• Fixed Term Full Time

Applications close at 11:30 pm AEDT 6th October 2025 (late applications will not be accepted).

The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team

AIS Clinical Services provides system leadership and clinical support to Australia’s high-performance system, including National Sporting Organisations (NSOs), the National Institutes Network (NIN), coaches and athletes. AIS Clinical Services operates on a flexible and agile model to provide the right support to the right athletes at the right time. All functions of AIS Clinical Services are aligned with AIS strategic objectives to achieve sustainable success of Australia’s high performance athletes in the international arena. AIS Clinical Services provides system leadership on matters of integrity, the health & welfare of athletes and excellence in delivery of clinical services.

About the role

The focus of this role is to provide professional reception and appointment management for AIS Clinical Services (Sports Medicine and Physical Therapies), and administrative support to the Clinical Services staff. Under direction from Clinical Services Practice Manager, the Clinical Services Receptionist will deliver the quality service and support to achieve business outcomes. This includes:

• Provide professional frontline reception services for AIS Clinical Services including call management, appointment booking services, room bookings, and maintenance of a professional reception area.
• Maintenance of the practice schedule and equipment through practice management software and innovative applications and spreadsheets.
• Under the guidance of the Practice Manager provide administrative support to the Chief Medical Officer (CMO).
• Provide support to the Clinical Services team in relation to athlete servicing for example assistance with record keeping, management of external appointments and sending referrals.
• Under the direction of the Practice Manager, assist with administrative day-to-day operation requirements of the Clinical Services staff, including arranging and coordinating meetings, workshops, seminars, conferences and committees, associated travel arrangements and itineraries for staff and national / international visitors.
• Under the direction of the Practice Manager, assist with some basic financial requirements of the department including producing invoices, sending invoices and assisting contractors.

Essential criteria

We are looking for a motivated individual with excellent attention to detail and experience delivering reception and administrative support. The successful candidate will require:

• Working with Vulnerable People Clearance card for ACT
• Current First Aid and CPR Certificates or willingness to obtain
• Experience working within a reception role with an ability to multitask
• Previous experience with Microsoft Office Application or similar
• Understanding of confidentially and how it applies in a clinical practice setting

Desirable Criteria

The successful candidate will have a strong sense of positive culture and value a learning experience and challenge. The candidate must possess maturity, observance of confidentiality and clinical governance structures, ability to seek and apply feedback effectively and a commitment to collaboration and teamwork. The following criteria is desired:

• 1 -2 years of experience working within or allied health reception.
• Experience using practice management software highly regarded.
• Motivation to work both autonomously and under direct supervision.
• A track record of high-level engagement in a previous/current role.
• A continuous improvement mindset and dedication to assisting others.

This position is offered as a FIXED TERM position until 30 May 2026, with the possibility of being extended or made ongoing.

Why work with us?

We have offices located in Canberra, Melbourne and Sydney. Across all locations, we offer:

• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Corporate discount on AIS Shop merchandise.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

If you have any questions about this opportunity, please contact:

• Contact Officer: Anna Henderson
• Phone number: 02 6214 1266
• Email address: [e-mail]

Eligibility

To be eligible for this position applicants are required to be Australian citizens only and must be able to obtain and maintain an AGSVA Security Clearance.

As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.

Notes

• The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.
• Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.
• The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.
• If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email [e-mail] or phone [phone].

Acknowledgement of Country

The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgement to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.

Application and Job Description

The Job Description can be downloaded from the attachment below. The application form will include these questions:

1. Referencing the job description, please describe why you believe you are suitable for this position, including listing your key relevant achievements [up to 750 words]
2. The ASC’s shared values are respect, integrity, teamwork and excellence. Please describe which resonates with you and why [up to 300 words]

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Job Description Opens in new window