Delivery Manager

Australia Post; Nowra; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Post Perks discounts

Health & wellbeing resources

Job summary

Australia Post in Nowra is seeking a Delivery Manager to provide strategic and operational leadership across Nowra and Ulladulla, delivery and parcel processing. You’ll create consistent ways of working, ensure safety, service and financial outcomes, and build local ownership.

You’ll develop frontline leaders, drive continuous improvement, use data to identify opportunities, and collaborate with employees, contractors and partners to deliver reliable outcomes for customers and communities.

Qualifications

• Experience leading frontline leaders across multiple operational streams.
• Ability to balance people, safety, customer and commercial priorities.
• Strong data-driven approach to improving performance.

Responsibilities

• Lead across delivery, parcel processing and operational activities.
• Develop frontline leaders and build an inclusive culture.
• Use data and dashboards to identify opportunities and drive improvements.

Job description

Lead and inspire teams in a fast‑paced Delivery Centre, building a strong safety and customer‑first culture while delivering reliable, high‑quality service every day.

At Australia Post, you’ll be part of a team where you can belong, get along, and support each other. It’s work that keeps Australia moving, backed by strong values, has real purpose, and offers the flexibility to fit around your life.

About the opportunity

The Delivery Manager provides strategic and operational leadership across the Nowra and Ulladulla operations, leading teams across delivery, parcel processing and associated operational activities. You’ll create consistent ways of working across the sites while ensuring strong local ownership and accountability for safety, service, people, customer and financial outcomes.

This is a broad leadership role where you’ll lead and develop frontline leaders, strengthen workforce capability and build a positive, accountable and inclusive culture. You’ll use operational and financial insights to identify opportunities, improve productivity and service performance, and make informed decisions around workforce and resource allocation.

You’ll also lead operational change and continuous improvement, working closely with employees, delivery partners, contractors and key stakeholders to improve performance and deliver reliable outcomes for customers and communities.

About you

You’re an experienced operational leader who is comfortable leading leaders and teams across a complex, fast‑paced environment. You know how to balance people, safety, customer and commercial priorities, and can create clarity and accountability across multiple operational areas or locations.

You’re confident leading through change, navigating challenging people and performance matters, and building constructive relationships with employees, unions, contractors, delivery partners and senior stakeholders. You combine strong operational judgement with a data‑led approach to improving performance and delivering sustainable outcomes.

You’ll also

• Bring demonstrated leadership experience within a complex logistics, delivery, processing or comparable operational environment.
• Have experience leading through frontline leaders across multiple operational streams or geographically separated sites.
• Demonstrate a strong track record across safety, service, people, customer, productivity and financial performance.
• Be confident managing workforce planning, labour and operating costs, performance improvement and operational risk.
• Bring strong stakeholder management skills, with the ability to lead consultation, organisational change and employee or industrial relations matters.
• Be comfortable using operational data, dashboards, digital tools and performance reporting to identify trends and drive improvement.
• Hold a current driver’s licence and be comfortable travelling regularly between Nowra and Ulladulla and providing leadership oversight across different operating shifts.

What else is in it for you?

• The perfect balance of a diverse, supportive team to connect with
• Your safety and wellbeing is prioritised above everything else, so you go home the same way you came to work
• Opportunities for training, growth and development with pathways in transport or other areas of the business
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier‑free. We’re also working hard to remove bias and build a gender‑equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au.