Superannuation Operations Specialist - Incident & Remediation

futuregroup; Australia; Remote; AUD 70,000 - 110,000; Full time

Job summary

Future Group seeks a Superannuation Operations Specialist – Incident & Remediation for a six-month fixed-term contract. The role focuses on identifying, assessing and managing incidents and remediation activities across the Fund and its service providers, in collaboration with senior Fund Operations colleagues.

You'll gather information, analyse root causes, assess impacts on members and financial outcomes, and support governance and remediation outcomes with internal and external stakeholders.

Responsibilities

• Identify, assess and manage incidents, breaches and remediation activities in the fund and its service providers.
• Gather information, review incident assessments and analyse root causes to understand impacts on members and financial outcomes.
• Assist with reviewing remediation proposals, tracking actions and ensuring documentation and follow-through.

Job description

About Future Group

Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up as a Superannuation Operations Specialist – Incident & Remediation on a six-month fixed-term contract. This role is an opportunity for someone with experience in superannuation administration to take the next step in their career by moving into Trustee services. You’ll support the Trustee’s approach to incidents, breaches and remediation across the Fund and its service providers. You’ll work with senior Fund Operations colleagues and internal and external stakeholders to assess incidents, understand their impact, support remediation activities and help strengthen processes and controls.

You may already be working in a superannuation Trustee office, or you may be joining us from a superannuation administrator and looking to broaden your experience into governance, oversight and Trustee responsibilities. And the best bit, you’ll get to work with some fantastic work mates!

Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.

We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at [e-mail].

About The Role

As our Superannuation Operations Specialist – Incident & Remediation, you’ll support the identification, assessment and management of incidents, breaches and remediation activities.

You’ll help gather information, review incident assessments, analyse root causes and support the assessment of impacts on members, the Fund and financial outcomes. You’ll also assist with reviewing remediation proposals, tracking agreed actions and ensuring matters are documented and followed through appropriately.

Working with internal teams and service providers, you’ll help identify recurring issues, emerging risks and opportunities to improve controls and processes. You’ll contribute to incident reporting, governance activities and the delivery of fair, timely and well-documented remediation outcomes for members.