Remote Superannuation Complaints & Operations Specialist

Future Group; Australia; Remote; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Laptop provided

Home office allowance

Job summary

Future Group in Australia is seeking a Superannuation Operations Specialist - Complaints to review and manage complaints across internal dispute resolution and, where required, external processes. You will coordinate information, investigate concerns and support fair, timely outcomes for members.

You’ll work with administrators, insurers, and internal teams to gather information and improve complaint handling.

Qualifications

• 2+ years experience in superannuation administration, particularly complaints or dispute resolution.
• Ability to investigate member concerns and coordinate information from multiple teams.
• Understanding internal dispute resolution and the importance of fair, accurate, timely outcomes.
• Experience with Trustee office or working closely with a Trustee, RSE licensee or service provider.

Responsibilities

• Review and support management of complaints across internal and external dispute resolution processes.
• Review complaint information, investigate concerns, and coordinate responses.
• Ensure accurate recording and progression of matters within required timeframes.
• Gather information from administrators, insurers and internal teams to support fair outcomes.
• Contribute to complaints reporting and insights to identify recurring issues and process gaps.

Skills

Stakeholder management

Written communication

Attention to detail

Questioning and analysis

Time management

Education

RG146

Job description

Future Group in Australia is seeking a Superannuation Operations Specialist - Complaints to review and manage complaints across internal dispute resolution and, where required, external processes. You will coordinate information, investigate concerns and support fair, timely outcomes for members.

You’ll work with administrators, insurers, and internal teams to gather information and improve complaint handling.