Operations Manager - Incidents

Randstad; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Randstad Australia seeks a seasoned Incident Manager for a 12-month fixed-term contract within a progressive superannuation fund. You will own operational incident handling across internal teams and external partners, triaging issues quickly and remediating in line with APRA and ASIC requirements, while communicating with members and leadership.

You will lead post-incident reviews, drive root-cause investigations, and manage two direct reports, promoting a strong risk culture with regular

Qualifications

• At least 5 years of background in superannuation, banking, or wealth management.
• Solid track record running operational incident management and root cause investigations.
• Strong working knowledge of APRA and ASIC regulatory standards.
• Confident preparing reports and presenting directly to senior management.
• Demonstrated experience managing, coaching, and supporting direct reports.
• Relevant tertiary qualifications and RG146 compliance.

Responsibilities

• Own the way operational incidents are handled across internal teams and external partners, including administrators and insurers.
• Triage issues quickly, communicate clearly, and remediate in line with APRA and ASIC requirements.
• Lead post-incident reviews to determine root causes and implement fixes to prevent recurrence.
• Manage two direct reports and foster a strong risk culture through clear reporting and insights to senior leadership.

Skills

Incident management

Root cause investigations

Regulatory knowledge

Education

RG146 compliance

Tertiary qualifications

Job description

A progressive Australian superannuation fund dedicated to helping members achieve strong financial futures. Driven by an ethical and risk-conscious culture, the fund places member interests at the heart of every decision and takes pride in delivering transparent, high-quality operations.

The Role

Stepping into a 12-month fixed-term contract, you'll own the way operational incidents are handled across internal teams and external partners, including administrators and insurers. You'll make sure any issues impacting members are triaged quickly, communicated clearly, and remediated in line with APRA and ASIC requirements.

Beyond managing live incidents, you'll lead post-incident reviews to figure out why things went wrong and implement fixes so they don't happen again. You will also manage two direct reports, build a strong risk culture, and keep senior leadership up to speed with clear reporting and insights.

Your Experience

• At least 5 years of background in superannuation, banking, or wealth management.
• Solid track record running operational incident management and root cause investigations.
• Strong working knowledge of APRA and ASIC regulatory standards.
• Confident preparing reports and presenting directly to senior management.
• Demonstrated experience managing, coaching, and supporting direct reports.
• Relevant tertiary qualifications and RG146 compliance.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.