Superannuation Operations Specialist - Claims

futuregroup; Australia; Remote; AUD 70,000 - 100,000; Full time

Job summary

Future Group is seeking a Superannuation Operations Specialist – Claims on a six-month fixed-term contract. You will support the assessment, determination and oversight of insured and non-insured superannuation claims, review decisions for fairness and compliance, and work with insurers and administrators to ensure accurate outcomes for members.

You will identify escalation needs, contribute to governance reporting and continuous improvement of claims processes, partnering with senior Operations

Responsibilities

• Review insured and non-insured superannuation claims.
• Assess claims information and make determinations within delegated authority.
• Identify matters requiring investigation or escalation and support governance reporting.
• Oversee service-provider performance, quality reviews and continuous improvement.
• Contribute to claims processes and member outcomes.

Job description

About Future Group

Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up as a Superannuation Operations Specialist – Claims on a six-month fixed-term contract.

You’ll support the Trustee in overseeing superannuation claims, helping ensure fair, consistent and compliant outcomes for members. You’ll work closely with senior Operations colleagues, insurers, administrators and internal stakeholders to review claims, identify issues, support escalations and contribute to strong claims governance and member outcomes.

You may already be working in a superannuation Trustee office, or you may be joining us from a superannuation administrator and looking to broaden your experience into governance, oversight and Trustee responsibilities. And the best bit, you’ll get to work with some fantastic work mates!

Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class. We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at [e-mail].

About The Role

As our Superannuation Operations Specialist – Claims, you’ll support the assessment, determination and oversight of insured and non-insured superannuation claims.

You’ll review claims information, make claim determinations within your delegated authority and review decisions to ensure they are accurate, fair and consistent with fund rules, Trustee obligations and regulatory requirements. You’ll help identify matters requiring further investigation or escalation and support the management of complex or disputed claims. You’ll work with insurers and administrators to clarify issues, monitor follow-up actions and help ensure claims are managed appropriately.

You’ll also contribute to claims reporting, service-provider oversight, quality reviews and continuous improvement activities. Your work may include identifying recurring issues, supporting governance reporting and helping improve claims processes and member outcomes.