Sunshine Coast Conferences & Events Ops Lead

Novotel; Sunshine Coast Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Global accommodation discounts

Food & Beverage discounts

LearnYourWay training platform

Service anniversary milestones

Job summary

Novotel Sunshine Coast Resort is seeking an experienced events professional to lead the day-to-day delivery of conferences, meetings and events, from intimate gatherings to large-scale functions up to 1,400 guests.

Working closely with Commercial, Food & Beverage and operations teams, you will drive planning, leadership and service excellence, building lasting client relationships and guiding the Events Operations team through rostering, cost management and continuous improvement.

Qualifications

• Proven experience in conference and events operations within a hotel, resort or large-scale venue environment.
• Strong leadership skills with the ability to inspire, develop and support a high-performing team.
• Excellent organisational skills with the ability to manage multiple events and competing priorities.
• A proactive approach with exceptional attention to detail and a commitment to service excellence.
• Confident communication skills with the ability to engage effectively with clients, guests and internal stakeholders.
• Commercial awareness with experience managing labour, costs and operational performance.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Oversee the successful delivery of conferences, meetings and events, ensuring exceptional service standards are maintained.
• Lead, coach and motivate the Events Operations team to deliver outstanding experiences.
• Collaborate with internal departments to ensure seamless coordination from event planning through to execution.
• Build strong relationships with clients and stakeholders throughout the event lifecycle.
• Manage rostering, labour costs and operational efficiency to achieve business objectives.
• Identify opportunities for continuous improvement across event operations and service delivery.
• Ensure a safe, professional and positive working environment for the team.

Skills

Event operations

Leadership

Budget management

Client communication

Organizational skills

Flexibility

Job description

Novotel Sunshine Coast Resort is seeking an experienced events professional to lead the day-to-day delivery of conferences, meetings and events, from intimate gatherings to large-scale functions up to 1,400 guests.

Working closely with Commercial, Food & Beverage and operations teams, you will drive planning, leadership and service excellence, building lasting client relationships and guiding the Events Operations team through rostering, cost management and continuous improvement.