Style Advisor

Zegna; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Ermenegildo Zegna Group in Sydney Westfield seeks a Style Advisor to transform a guest’s store visit into a memorable luxury shopping experience. As Brand Ambassador, you engage guests in discovering our heritage and create an atmosphere of passion and enthusiasm for the Zegna collections.

Reporting to the Assistant Store Manager, you will maximize sales through retail operational excellence and support the store’s visual and image standards.

Responsibilities

• Provide memorable luxury in-store guest service experience following the Zegna Selling Flow.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently network to attract new guests and build a guest database.
• Consult with guests to discover needs by exploring preferences and occasions.
• Anticipate expressed and unexpressed needs and exceed guest expectations.
• Create opportunities for guests to experience multiple Zegna brands and total looks.
• Utilize company tools to offer a complete luxury experience.
• Leverage Zegna Stories to support the selling ceremony.
• Collate guest data per Zegna CVM procedures and guidelines.
• Cultivate future guest connections with CVM after-sales activities.
• Use CVM software for after-sales communication.
• Take ownership of resolving guest issues with empathy.
• Drive onsite audits of store inventories.
• Develop knowledge of Zegna products and craftsmanship for guest benefits.
• Communicate store information within the team to meet needs.
• Mentor new staff as learning buddy when assigned.
• Measure performance using Zegna customer service and sales KPIs.
• Adhere to store operations and time/attendance policies.

Skills

Luxury retail experience

Customer service mindset

Digital fluency

Apple products familiarity

Job description

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY

As a Style Advisor for Zegna, you will aid in transforming a guest’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the guests in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Style Advisors build a relationship with each guest that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the Assistant Store Manager at Sydney Westfield, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Style Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Style Advisor at Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

How You Will Contribute

• Provide memorable luxury in-store guest service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively networks to attract new guest and develop a guest database.
• Consults with guests to discover their needs by exploring guest preferences and occasions for which the guests are shopping.
• Anticipate guests expressed and unexpressed needs and wants and responds appropriately to exceed guest expectations
• Create opportunities for Guest to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
• Utilize company provided technology to offer a complete and integrated luxury experience.
• Leverage “Zegna Stories” to support and enhance the selling ceremony -
• Collates useful and accurate guest data and information in accordance with Zegna CVM procedures and guidelines.
• Cultivates future guest connections with Zegna (e.g. CVM after-sales activities including Thank You notes and Follow-up phone calls).
• Utilize CVM software as the primary tool for after-sales communication
• Take ownership of resolving guest issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
• Drive and perform onsite audits of store physical inventories
• Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into guest benefits.
• Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
• When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Leader.
• Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
• Adhere to Zegna store operations and time and attendance policies and standards.

Who You Are

• Is passionate and open-minded
• Ability to self-learn and self-develop
• Proficient with digital technology
• Familiar with Apple products is a plus
• Excellent written and verbal communication skills