Student Support Officer

Department of Education; Mount Helena; On-site; AUD 60,000 - 80,000; Full time

Job summary

Eastern Hills Senior High School, an Independent Public School in Western Australia, is seeking a Student Support Officer for a 12-month, full-time fixed-term commencing Term 1, 2027. The role focuses on fostering a safe, inclusive and engaging environment, supporting student wellbeing and engagement through proactive intervention and collaborative planning.

The successful candidate will work with students, staff, families and external agencies, maintaining confidential records and contributing

Qualifications

• Experience supporting students in a school environment.
• Knowledge of trauma-informed practice and culturally responsive programs.
• Ability to build supportive relationships with students, families and staff.

Responsibilities

• Triage students presenting to Student Services and respond to staff requests for support.
• Attend team meetings, case conferences and intervention processes.
• Maintain accurate and confidential student records and information systems.
• Implement attendance strategies and supportive learning plans.
• Coordinate lunchtime activities and contribute to whole‑school rewards programs.
• Deliver targeted programs for small groups, including social-emotional learning initiatives.
• Support students during incursions and excursions and promote wellbeing.

Skills

Interpersonal skills

Relationship-building

Proactive intervention

Record-keeping

Education

Certificate IV in Student Support

Diploma in Social Work / Youth Work / Community Services

Job description

This is a 12-month fixed term, full-time position commencing Term 1, 2027 with possible extension and/or permanency Welcome to Eastern Hills Senior High School (SHS), an Independent Public-School catering for young people in Years 7 to 12. Our vision is to offer students a caring, progressive and meaningful learning environment that enhances their self-confidence, and promotes an interest in life-long learning and achievement. We have a proud history of offering young people a high quality, comprehensive education suited to their strengths and passions. We provide comprehensive education pathways leading to the attainment of an Australian Tertiary Admission Rank (ATAR), Vocational Education and Training (VET) qualifications or future employment. This broad curriculum sees our students graduate and go on to lead successful careers. Find out more about our school by visiting ehshs.wa.edu.au or Schools Online .

The Role

The Student Support Officer at Eastern Hills SHS plays a vital role in fostering a safe, inclusive, and engaging school environment where all students feel supported to succeed. Guided by the school’s core values of Care, Pride, and Growth, this position supports the wellbeing and engagement of students through proactive intervention, relationship‑building, and the coordination of support strategies. A key responsibility of this role may include the triage of students who present to Student Services and responding to requests from staff for support. The Student Support Officer will also attend team meetings, case conferences, and other intervention processes. Contributing valuable insights and supporting information to assist in planning and decision‑making will be highly desirable. They should maintain accurate and confidential records and information systems to support student wellbeing and engagement initiatives. The successful applicant will ideally implement a range of school attendance strategies and work closely with students, staff, families, and external agencies to help address barriers to learning. They should use restorative practices to respond to low‑level unproductive behaviours and assist students in getting ready for learning. Regular check‑ins with identified students will ideally form part of their daily routine, ensuring consistent support and encouragement. In addition, the Student Support Officer may be tasked with coordinating lunchtime activities and contribute to the planning and delivery of whole‑school rewards programs that promote positive behaviour and a positive school culture. They may also be responsible for delivering targeted programs to small groups of students, which could include intervention initiatives or social‑emotional learning programs designed to support individual needs. Furthermore, they should support students during incursions and excursions and play an active role in initiatives that promote student wellbeing and social development. The ideal applicant for this role would be passionate, energetic, and highly motivated. They will ideally be organised, capable of working independently, and committed to working collaboratively as part of a team. They will demonstrate the ability to establish and maintain effective and collaborative working relationships and should be committed to fostering high expectations for all learners. Experience working with at‑risk youth, knowledge of trauma‑informed practice, and involvement in culturally responsive programs will be highly regarded. The Student Support Officer should contribute to a positive school culture and uphold the values of Care, Pride, and Growth in all aspects of their work. A Certificate IV in Student Support or a related diploma in social work, youth work, or community services would be highly regarded.

Want to know more? Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF). For more information about this opportunity, please contact Kristy Watson, Principal, on [phone] or by emailing [e-mail] .

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start;
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Applications close: 4.30pm (AWST) on Tuesday, 10 November 2026.